CRM Manager

CRM Manager Hybrid working (3 days in the office and 3 remote) Circa £45k West Yorkshire Forward Role are working with a leading subscription business to recruit a CRM Manager. This company has a fantastic workplace culture and truly values its employees. An impressive 9 out of 10 team members recommend it as a great place to work, feeling genuinely supported and cared for by their managers. Their incredible benefits package includes: 30 days holiday + BH\’s Opportunity to accrue 5 added days of annual leave Allowance towards a new experiences or learning something new Pawternity leave to bond with your pet 2 weeks work from anywhere Volunteer days Healthcare benefits The role: As the CRM Manager, you\’ll join the Marketing Team and drive impactful customer communications. You\’ll shape the CRM strategy, enhance engagement, and maximise retention across email, SMS, push notifications, and direct mail. Responsibilities: Develop and execute CRM strategies to boost acquisition, engagement, and retention. Manage customer communication journeys, ensuring seamless onboarding and lifetime engagement. Lead, mentor, and support a CRM Executive to ensure high-performing campaigns. …