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- Tasks: Welcome visitors and assist with admin tasks in a supportive environment.
- Company: Waythrough is dedicated to breaking barriers for those needing support in mental health and recovery.
- Benefits: Gain free training, develop skills, and contribute to community wellbeing.
- Why this job: Make a real difference while gaining valuable experience in a welcoming team.
- Qualifications: No specific qualifications needed; just a passion for helping others.
- Other info: Flexible hours available, with opportunities for personal growth and community engagement.
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
We aim to offer ways for local people with drug and alcohol problems to become free from their dependence. We also want to reduce the problems that substance misuse causes to families, friendships, workplaces and communities in Northumberland.
Would you like to volunteer in a role welcoming visitors into our service, and supporting the team with general admin tasks? Our volunteers are often the first people our clients and visitors meet when they arrive, and play a crucial role in helping everyone feel welcome and at ease.
In this volunteer role, your tasks may include:
- Providing a welcoming meet and greet service to people attending NRP
- Answering internal and external phone calls, and transferring calls to team members
- Replenishing leaflets / resources
- Creating and maintaining displays in the waiting area / rooms
- Helping keep public areas neat & tidy
- Copying / printing resources for colleagues
- Updating electronic resources like PowerPoint slides
- Attending occasional community wellbeing events to promote our service
Our service provides:
- Support with any physical, emotional or mental health needs
- Needle Syringe programme
- Recovery and detox programmes
- One to one and group therapy
- Social activities
- Education, training and employment opportunities
Our service is open 9am - 5pm Monday to Friday and 9am - 4:30pm on Friday. Volunteers can volunteer for up to 15 hours per week. Hours can be agreed with successful candidates based on operational needs and candidate availability - with the expectation of 1 - 2 half day shifts per week. Suggested hours - 9am - 1pm and 1pm - 5pm (Monday to Thursday), 9am - 4:30pm Friday.
To help us with reviewing your application please provide details of any skills and/or experience you may have in volunteering or previous roles. For example, what you can bring to Waythrough and what you hope to gain in the role. It would be great to hear your motivations for volunteering and what attracted you to Waythrough.
What can Waythrough (Formerly Humankind) offer you:
- Fantastic learning and development opportunities, including free training courses
- 'Happy, Healthy You!' – our wellbeing offers for our workforce
Waythrough (Formerly Humankind) is an equal opportunities employer. We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear from you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk.
Welcome and Reception Recovery Volunteer employer: Forward Leeds
Contact Detail:
Forward Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome and Reception Recovery Volunteer
✨Tip Number 1
Familiarise yourself with Waythrough's mission and values. Understanding their commitment to breaking down barriers for those in need will help you convey your passion for the role during any discussions or interviews.
✨Tip Number 2
Network with current or former volunteers at Waythrough. They can provide insights into the role and the organisation, which can help you tailor your approach and demonstrate your genuine interest in contributing to their mission.
✨Tip Number 3
Prepare to discuss your motivations for volunteering and how your skills align with the tasks outlined in the job description. Being able to articulate this clearly will show your enthusiasm and readiness to contribute.
✨Tip Number 4
Consider attending community wellbeing events hosted by Waythrough, if possible. This will not only give you a better understanding of their work but also allow you to meet staff and volunteers, making a positive impression before applying.
We think you need these skills to ace Welcome and Reception Recovery Volunteer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Welcome and Reception Recovery Volunteer. Familiarise yourself with the tasks mentioned in the job description, such as providing a warm welcome and supporting admin tasks.
Highlight Relevant Experience: In your application, emphasise any previous volunteering or customer service experience. Mention specific skills that relate to the role, such as communication, organisation, and empathy, which are crucial for welcoming visitors.
Express Your Motivation: Clearly articulate why you want to volunteer with Waythrough. Share your motivations for supporting individuals with substance misuse issues and how you believe you can contribute to their recovery journey.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for this role. Use keywords from the job description and align your skills and experiences with what Waythrough is looking for in a volunteer.
How to prepare for a job interview at Forward Leeds
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in supporting individuals with drug and alcohol problems. Share any personal experiences or motivations that drive you to volunteer, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
As a Welcome and Reception Recovery Volunteer, you'll be the first point of contact for visitors. Practice clear and friendly communication, and be prepared to discuss how you would handle various situations, such as answering phone calls or greeting clients.
✨Highlight Relevant Experience
If you have previous volunteering or administrative experience, be sure to mention it. Discuss specific tasks you've handled that relate to the role, such as managing resources or maintaining a welcoming environment.
✨Ask Thoughtful Questions
Prepare a few questions about the organisation and the role itself. This shows your enthusiasm and helps you understand how you can contribute effectively. Inquire about training opportunities or community events you might be involved in.