Counselling Coordinator

Counselling Coordinator

London Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support and empower counsellors while ensuring high-quality mental health services.
  • Company: Waythrough is a dynamic organisation tackling poverty and disadvantage through mental health support.
  • Benefits: Enjoy generous leave, flexible working, and excellent training opportunities.
  • Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
  • Qualifications: No specific qualifications required; passion for mental health and teamwork is key.
  • Other info: Evening work may be needed occasionally; based in vibrant London.

The predicted salary is between 28800 - 48000 £ per year.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people from getting the support they need to live a life they value. We tackle poverty and disadvantage in communities through mental health, drug and alcohol, housing, and related support.

We have almost 200 services around England and nearly 3,500 dedicated staff and volunteers who run them. Every year, our services support around 125,000 people.

Bringing together two large organizations is a significant task, and it will take time to fully integrate our systems, processes, and approaches. Therefore, you will notice the jobs here are still branded ‘Humankind’. Next year, we will fully integrate our recruitment systems, but for now, they remain separate.

Counselling Coordinator

Working hours: Monday-Friday 9am-5pm; however, evening work may be required when needed (5pm-8pm).

Location: 590 Seven Sisters Road, London, N15 6HR

About the role…

As a Counselling Coordinator, you will play a crucial role in ensuring our team of dedicated counsellors feel valued, supported, and empowered. You’ll work closely with our non-opiate counselling coordinator, complex case counsellor, and talented volunteer and student placement counsellors to maintain excellence in their work, uphold Waythrough policies, and promote best practices.

Key responsibilities include:

  1. Counsellor Support: Provide line management to our team of counsellors, fostering a positive and inclusive environment where everyone feels valued.
  2. Quality Assurance: Ensure counsellors adhere to Humankind policies, procedures, and the BACP’s ethical framework, maintaining high-quality trauma-informed counselling services.
  3. Record Keeping: Support counsellors in maintaining confidential, accurate, and up-to-date records in compliance with GDPR regulations.
  4. Recruitment: Assist with volunteer and student placement counsellor recruitment, including conducting interviews and inductions.
  5. Best Practice: Collaborate with the team to develop and promote best practices within our organization.
  6. Day-to-Day Operations: Support the wider management team with daily operations for HAGA and HRS.
  7. Caseload: Opportunity to manage a small caseload of counselling clients.

To view the full job description and person specification, please click here .

Please note: If you are viewing this role on Indeed, the link to the full job description may not work. Please click the \’Apply via Company Website\’ button to be redirected to our careers page, where you can view the full details.

The salary advertised reflects the full earning potential for this role; starting salaries will allow for pay progression within the pay band.

Who are we…

Waythrough was launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down barriers preventing people from accessing support to live valued lives. We address poverty and disadvantage through mental health, substance use, housing, and related services.

We operate nearly 200 services across England, supported by approximately 3,500 staff and volunteers, helping around 125,000 people annually.

Integrating two large organizations is complex and ongoing. You may notice branding still reflects \’Humankind\’ as we work towards full system integration next year.

Thank you for your patience. For more opportunities, please visit the Waythrough jobs on the Richmond Fellowship and Aquarius job sites: .

What can Waythrough offer you…

  • Generous annual leave entitlement (27 days plus bank holidays, increasing to 32 after 1 year)
  • Annual leave purchase scheme
  • Enhanced occupational sick pay
  • Enhanced employer contribution to your workplace pension
  • Death in service benefit
  • Free Will writing
  • Eyecare vouchers
  • Blue light card discount
  • Excellent learning and development opportunities, including free training courses
  • Work-life balance with flexible working and family-friendly policies
  • Wellbeing offers for our workforce, including Employee Assistance Programme and Waythrough Support Networks

Equal Opportunities Statement

Waythrough is an equal opportunities employer. We value diversity and encourage applications from all backgrounds, including those with lived experience of substance use. If you need support with your application, contact us at .

Additional Details

  • Salary Period: Per Annum
  • Vacancy Salary Range: (Details not provided)
  • DBS Requirement: Not applicable
  • Police/Prison vetting: Not applicable
  • Driving license required: No
  • Applications close: 24 Jul 2025

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Counselling Coordinator employer: Forward Leeds

Waythrough is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With generous benefits such as 27 days of annual leave, enhanced sick pay, and excellent learning opportunities, employees are empowered to grow both personally and professionally. Located in London, the company prioritises work-life balance and wellbeing, making it an ideal place for those seeking meaningful and rewarding employment in the mental health sector.
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Contact Detail:

Forward Leeds Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Counselling Coordinator

✨Tip Number 1

Familiarise yourself with the values and mission of Waythrough. Understanding their commitment to breaking down barriers in mental health and community support will help you align your approach during interviews and discussions.

✨Tip Number 2

Network with professionals in the counselling field, especially those who have experience in trauma-informed practices. This can provide you with insights into best practices and may even lead to referrals or recommendations.

✨Tip Number 3

Prepare to discuss your experience in managing teams and supporting counsellors. Highlight specific examples where you've fostered a positive environment or implemented quality assurance measures in previous roles.

✨Tip Number 4

Stay updated on current trends and challenges in the counselling sector, particularly around GDPR compliance and ethical frameworks. Being knowledgeable about these topics will demonstrate your commitment to maintaining high standards in the role.

We think you need these skills to ace Counselling Coordinator

Leadership Skills
Empathy and Compassion
Knowledge of BACP Ethical Framework
Quality Assurance
Record Keeping and GDPR Compliance
Recruitment and Interviewing Skills
Collaboration and Teamwork
Counselling Skills
Problem-Solving Skills
Communication Skills
Organisational Skills
Time Management
Conflict Resolution
Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Counselling Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in counselling, management, or support roles. Use specific examples that demonstrate your ability to foster a positive environment and maintain high-quality standards.

Showcase Your Values: Waythrough values diversity and inclusivity. Make sure to reflect these values in your application by discussing your commitment to supporting individuals from various backgrounds and your understanding of the challenges they face.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Forward Leeds

✨Understand the Role

Make sure you thoroughly read the job description and understand the key responsibilities of a Counselling Coordinator. Be prepared to discuss how your experience aligns with supporting counsellors, maintaining quality assurance, and managing records.

✨Showcase Your Leadership Skills

As this role involves providing line management to counsellors, be ready to share examples of how you've successfully led teams in the past. Highlight your ability to foster a positive and inclusive environment.

✨Familiarise Yourself with Policies

Research Humankind's policies and the BACP’s ethical framework. Being knowledgeable about these will demonstrate your commitment to maintaining high-quality, trauma-informed counselling services during the interview.

✨Prepare Questions

Think of insightful questions to ask at the end of your interview. This could include inquiries about the integration process of the two organisations or how they measure the success of their counselling services. It shows your genuine interest in the role and the organisation.

Counselling Coordinator
Forward Leeds
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