At a Glance
- Tasks: Support tenants and manage properties to ensure safe, secure homes across England and Scotland.
- Company: Forward Housing, part of the Thera Group, dedicated to empowering individuals with learning disabilities.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Other info: Home-based role with travel; dynamic team focused on values and support.
- Why this job: Join us to create positive change in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a passion for housing management; Level 4 CIH qualification preferred.
Forward Housing has an exciting opportunity available for a Housing Officer to join our team. This role is home-based with travel. You will join us on a permanent, full-time basis. In return, you will receive a competitive salary of up to £31,521.10 per annum.
Do you want to make a real difference in people’s lives while building a career in housing management services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.
About the role:
- You’ll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland.
- This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well-managed homes.
- Maintain accurate property records and act as the main contact for tenants and care teams.
- Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly.
- Support tenants with tenancy responsibilities and new tenancy sign-ups.
- Work with the Repairs team to minimise voids and ensure properties are ready for re-letting.
- Assist with compliance monitoring and service charge budgets.
- Collaborate with finance, care commissioners, and adult social care teams.
At Thera, we believe people with a learning disability can be leaders in society. Our vision is shaped and directed by the people we support, ensuring their voices are heard and respected.
As a Housing Officer, you’ll play a vital role in delivering this mission by providing homes that empower independence and dignity.
We’re looking for someone who is:
- Working towards (or willing to complete) a Level 4 CIH qualification.
- Experienced in delivering excellent customer service, especially for people with a learning disability.
- Skilled at building effective stakeholder relationships.
- Enthusiastic, determined, and passionate about housing management.
- Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation.
A supportive, values-driven organisation with opportunities for professional development and CIH qualifications. The chance to make a meaningful impact every day.
If you have a passion for making a difference to people's lives, consider a career as a Housing Officer with Thera Group, please click "apply" now - we would like to hear from you.
This role is exempt from the Rehabilitation of Offenders Act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to an Enhanced check should you be offered the position.
Housing Officer in Grantham employer: Forward Housing
Forward Housing, part of the Thera Group, is an exceptional employer that prioritises making a meaningful impact in the lives of individuals with learning disabilities. With a supportive and values-driven work culture, employees benefit from opportunities for professional development, including CIH qualifications, while enjoying the flexibility of a home-based role with national reach. Join us to be part of a dedicated team that empowers independence and dignity for our tenants, all while fostering a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Grantham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Forward Housing. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Forward Housing's mission and values. Show us how your passion for making a difference aligns with our goals – it’ll make you stand out!
✨Tip Number 3
Practice common interview questions related to housing management. Think about scenarios where you've delivered excellent customer service or built strong relationships – we love hearing real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Forward Housing.
We think you need these skills to ace Housing Officer in Grantham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can make a real difference in people’s lives, so don’t hold back on sharing relevant examples!
Show Your Passion:Let your enthusiasm for housing management shine through! We’re looking for someone who is passionate about supporting tenants and making a positive impact, so be sure to express why this role excites you.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forward Housing
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with housing management services, especially in relation to supported housing and exempt accommodation. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully supported tenants or resolved issues. Think about how you can demonstrate your ability to build effective relationships with stakeholders, especially those with learning disabilities.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Housing Officer, and how success is measured in this role. This shows that you're not only interested in the job but also in how you can contribute to the team's mission.
✨Be Yourself
Forward Housing values passion and enthusiasm, so let your personality shine through during the interview. Share your motivations for wanting to work in housing management and how you align with their mission of empowering independence and dignity for people with learning disabilities.
