At a Glance
- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Dynamic automotive service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, birthday off, pension, and wellness support.
- Other info: Clear progression opportunities and ongoing training available.
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in admin roles, strong communication skills, and a commercial mindset.
The predicted salary is between 30000 - 34000 € per year.
Service Advisor – Kidderminster £30,000 basic | Up to £34,000 OTE
Monday to Friday, 09:00 to 18:00 plus One in four Saturdays 07:00 to 16:00
This role isn’t just about booking in vans and trucks and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Your birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24hr GP access.
- Ongoing training and development.
- Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Automotive Service Advisor in Worcester employer: Forward Assist Recruitment
At Forward Assist Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work environment in Kidderminster where your skills as an Automotive Service Advisor can truly shine. With a focus on employee growth through ongoing training and clear progression opportunities, we foster a supportive culture that values communication and teamwork. Enjoy competitive benefits including 23 days holiday, your birthday off, and wellness support, all while working in a fast-paced role that keeps you engaged and challenged.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Worcester
✨Tip Number 1
Get to know the company inside out before your interview. Research their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be chatting with customers and colleagues all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can keep things running smoothly, just like they need in their busy service desk.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Automotive Service Advisor in Worcester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked as a service advisor before. We want to see how your background can help us keep our customers happy and the workshop running smoothly.
Keep It Clear and Concise:When writing your application, be straightforward and to the point. Use clear language that reflects your communication skills, as you'll need to keep everyone informed in this role. We appreciate a well-structured application!
Demonstrate Your Organisational Skills:Since this role is all about managing multiple tasks without dropping the ball, give us examples of how you've stayed organised in busy environments. Show us that you can handle the fast-paced nature of the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Automotive Service Advisor role. Familiarise yourself with the key responsibilities like managing bookings and keeping customers updated. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully communicated with clients or resolved issues. This will highlight your strong communication skills, which are crucial for the job.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks without dropping the ball. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will reassure the interviewer that you can handle the busy nature of the service desk.
✨Be Ready to Upsell
Think about how you can spot opportunities to upsell services in a way that makes sense for the customer. Prepare some examples of how you've done this in the past or how you would approach it in this role. This shows that you have a commercial mindset and understand the importance of maximising bookings.
