At a Glance
- Tasks: Manage customer enquiries and ensure exceptional service in a fast-paced environment.
- Company: Join a supportive team that values customer service and personal growth.
- Benefits: Competitive salary, birthday off, wellness programmes, and clear career progression.
- Other info: Dynamic workplace with ongoing training and recognition for achievements.
- Why this job: Be the key link between customers and technicians, making a real impact.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29000 - 32000 £ per year.
Westbury
£29,000 Basic Salary | Up to £32,000 OTE
Monday to Friday, 08:45 – 18:00
One in Four Saturdays, 07:00 – 12:00
The Opportunity
Great service departments don't just happen. They rely on organised, customer-focused people who can keep customers informed, workshops productive and vehicles moving through the business efficiently. We're looking for an experienced Service Advisor to join a busy aftersales team in Westbury. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment and takes pride in managing the customer journey from start to finish. You'll be the key link between customers, technicians and the parts department, ensuring work is completed efficiently while delivering a first-class customer experience.
What You'll Be Doing
- Managing customer enquiries and ensuring exceptional levels of customer service
- Booking vehicles into the workshop and managing appointments effectively
- Maintaining workshop loading and ensuring capacity is utilised efficiently
- Keeping customers updated throughout the repair and service process
- Producing accurate job cards, estimates, invoices and supporting documentation
- Identifying customer requirements and providing accurate costings
- Explaining completed work clearly and professionally to customers
- Identifying appropriate aftersales opportunities, including service plans and additional work
- Producing warranty job cards in line with manufacturer requirements
- Accurately recording retail, warranty, internal and non-chargeable work
- Liaising closely with the Parts Department to ensure parts availability
- Supporting the wider aftersales team to ensure smooth daily operations
What We're Looking For
- Previous experience as a Service Advisor (minimum one year preferred)
- Strong customer service and communication skills
- Previous experience working within an administration or office-based environment
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a busy environment
- Commercial awareness and confidence discussing additional work with customers
- Experience using Kerridge or similar dealer management systems would be advantageous
- Positive attitude and a willingness to learn and develop
What's In It For You?
- £29,000 basic salary
- Up to £32,000 OTE
- Birthday day off
- 23 days annual leave plus bank holidays
- Four times salary death in service benefit
- Auto-enrolment pension scheme
- Enhanced maternity and paternity policies
- Employee Assistance Programme including 24-hour GP access and second medical opinion service
- Wellness programme and Mental Health First Aiders
- Reward and recognition schemes
- Annual appraisal programme
- Manufacturer training and ongoing development opportunities
- Long service recognition and additional annual leave after five years' service
- Branded uniform provided
- Clear career progression opportunities
Why Apply?
This is more than just a Service Advisor role. It's an opportunity to join a business that invests heavily in its people, supports career development and recognises achievement. You'll be part of a collaborative team where customer service, professionalism and personal growth are genuinely valued.
We Encourage Applications
Research shows that some people are less likely to apply for a role unless they meet every requirement listed in a job advert. If you have relevant experience and believe you could be successful in this role, we'd encourage you to apply. We're interested in your skills, attitude and potential, not just your CV.
Hiring Process
- CV Review
- Initial Telephone Interview
- Interview with the Aftersales Team
- Offer and Onboarding
If you're an experienced Service Advisor looking for a role where your customer service skills, organisation and professionalism will be valued, we'd love to hear from you.
Forward Assist Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all backgrounds.
Service Advisor in Westbury employer: Forward Assist Recruitment
Join a dynamic team in Westbury as a Service Advisor, where your customer service skills will be truly valued. With a competitive salary and a range of benefits including enhanced maternity and paternity policies, wellness programmes, and clear career progression opportunities, this role offers not just a job but a pathway to personal and professional growth. Experience a supportive work culture that prioritises employee development and recognition, making it an excellent place for those seeking meaningful employment.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Westbury
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations as a Service Advisor. This will help you feel more confident and prepared to showcase your skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your details are in the right hands for this exciting opportunity.
We think you need these skills to ace Service Advisor in Westbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had as a Service Advisor. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how your previous experiences make you a great fit for this role. Let us know what excites you about joining our team!
Show Off Your Organisational Skills:Since this role involves managing multiple priorities, give us examples of how you've successfully juggled tasks in a busy environment. Whether it's booking appointments or keeping customers updated, we want to see your organisational prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Forward Assist Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer service principles and the role of a Service Advisor. Familiarise yourself with common vehicle issues and the repair process, as well as any specific systems like Kerridge that might be used.
✨Showcase Your Customer Skills
Prepare examples from your past experience where you delivered exceptional customer service. Think about how you managed difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Organised
Since the role requires excellent organisational skills, come prepared with a clear structure for your answers. Use the STAR method (Situation, Task, Action, Result) to articulate your experiences effectively, showing how you manage multiple priorities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
