At a Glance
- Tasks: Deliver exceptional customer service and manage the customer journey from start to finish.
- Company: Join a dynamic aftersales team in Westbury with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, generous leave, and wellness support.
- Other info: Clear career progression and ongoing training opportunities await you!
- Why this job: Be the key link between customers and technicians, making a real impact every day.
- Qualifications: Strong communication skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 28500 - 32833 £ per year.
£29,000 Basic Salary | Up to £32,000 OTE
Monday to Friday, 08:45 – 18:00
One in Four Saturdays, 07:00 – 12:00
The Opportunity
Great service departments don't just happen. They rely on organised, customer-focused people who can keep customers informed, workshops productive and vehicles moving through the business efficiently. We're looking for an experienced Service Advisor to join a busy aftersales team in Westbury. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment and takes pride in managing the customer journey from start to finish. You'll be the key link between customers, technicians and the parts department, ensuring work is completed efficiently while delivering a first-class customer experience.
What You'll Be Doing
- Managing customer enquiries and ensuring exceptional levels of customer service
- Booking vehicles into the workshop and managing appointments effectively
- Maintaining workshop loading and ensuring capacity is utilised efficiently
- Keeping customers updated throughout the repair and service process
- Producing accurate job cards, estimates, invoices and supporting documentation
- Identifying customer requirements and providing accurate costings
- Explaining completed work clearly and professionally to customers
- Identifying appropriate aftersales opportunities, including service plans and additional work
- Producing warranty job cards in line with manufacturer requirements
- Accurately recording retail, warranty, internal and non-chargeable work
- Liaising closely with the Parts Department to ensure parts availability
- Supporting the wider aftersales team to ensure smooth daily operations
What We're Looking For
- Previous experience as a Service Advisor (minimum one year preferred but not essential)
- Strong customer service and communication skills
- Previous experience working within an administration or office-based environment
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a busy environment
- Commercial awareness and confidence discussing additional work with customers
- Experience using Kerridge or similar dealer management systems would be advantageous
- Positive attitude and a willingness to learn and develop
What's In It For You?
- £29,000 basic salary
- Up to £32,000 OTE
- Birthday day off
- 23 days annual leave plus bank holidays
- Four times salary death in service benefit
- Auto-enrolment pension scheme
- Enhanced maternity and paternity policies
- Employee Assistance Programme including 24-hour GP access and second medical opinion service
- Wellness programme and Mental Health First Aiders
- Reward and recognition schemes
- Annual appraisal programme
- Manufacturer training and ongoing development opportunities
- Long service recognition and additional annual leave after five years' service
- Branded uniform provided
- Clear career progression opportunities
Customer Service Advisor in Swindon employer: Forward Assist Recruitment
Join our dynamic team in Westbury as a Customer Service Advisor, where we prioritise exceptional customer service and employee well-being. With a competitive salary, generous leave policies, and a strong focus on professional development, we foster a supportive work culture that encourages growth and recognition. Experience the satisfaction of being a vital link in our busy aftersales team, all while enjoying a range of benefits designed to enhance your work-life balance.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forward Assist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forward Assist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forward Assist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Forward Assist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forward Assist Recruitment!
How to prepare for a job interview at Forward Assist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
