Service Manager

Our client is looking for an experienced and dedicated Service Manager with commercial vehicle experience who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As Service Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone who is inspirational, able to create, motivate and lead high‑performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability. If you’re ready for a challenge and want to be part of something exciting, we’d love to hear from you.

Day to day, you will be:

• Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
• Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met.
• Working with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service.
• Working with relevant departments across the business, such as Marketing, People and IT to uphold company values and ensure correct processes and policies are followed.
• Ensuring site and departmental KPIs are met, through robust leadership and a hands‑on approach.
• Leading and developing apprentices.
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets.
• Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
• Promoting the development of your team.

Skills and Behaviours required:

• You hold an NVQ in Motor Vehicle Mechanisms (preferred).
• You possess extensive motor industry experience, in a service position at management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• Exceptionally organised – always knows how the team and site is performing, leads by example and knows how to delegate to add value to your teams and the business.
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Must be experienced in people management, particularly in terms of achievement through teams.
• Leadership style should be highly visible and hands on.
• Enthusiasm and continuously improve product knowledge of self and others.
• Ability to drive business performance through strong customer relationships and proactive workload generation.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• You are computer literate and confident using technology.

Company benefits include:

• Company vehicle or car allowance.
• An extra day off for your Birthday.
• 23 days of annual leave per year PLUS Bank Holidays.
• Internal Mentorship programme.
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award.
• Auto-enrolment pension.
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Branded uniform.