At a Glance
- Tasks: Manage service contracts and ensure client satisfaction while maximising revenue.
- Company: Independent Security Systems Integrator with over 40 years of expertise.
- Benefits: Home-based role with travel, competitive salary, and career development opportunities.
- Other info: Join a diverse team and grow your career in a dynamic environment.
- Why this job: Be a key player in delivering security solutions that make a difference.
- Qualifications: Technical or commercial qualification and experience in the security industry.
The predicted salary is between 36000 - 60000 £ per year.
Home-Based with travel across South of England Region
About Us
Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.
The Service Contracts Manager will oversee the successful execution of assigned service contracts. In this role, they will serve as a key liaison between the client and the company, ensuring a stable and lasting relationship while prioritising client retention. They will also be responsible for ensuring that both parties consistently adhere to the contract’s commercial and operational terms.
The role requires strong customer relationship management skills, the ability to analyse and interpret financial and operational data, and effective communication—both written and verbal—while coordinating between the client and colleagues.
Key Responsibilities
- Revenue Maximisation & Profitability
- Increase revenue at every opportunity, ensuring renewals include all equipment on site and client’s expectations are met regarding SLA whilst liaising with Sales and others.
- Generation and completion of small works and maximisation of contract account value at all times, e.g. chargeable calls, contract extensions, etc. to final invoice.
- Retain or improve gross profit margins across all allocated contracts.
- Client Retention & Contract Delivery
- Monitoring of renewal KPIs and contractual performance during the term.
- Ensure the contract can be always fulfilled in terms of resource capacity and capability in conjunction with the Help Desk and others.
- Selection of appropriate sub-contractors where required, including engagement under the relevant terms and conditions.
Duties & Responsibilities
- Communicate with all parties involved on a regular basis through regular client meetings as required.
- Produce SLA and KPI reports specific to the contracts allocated.
- Production and distribution of bespoke reports for clients as required.
- Develop cost savings where possible in relation to allocated contracts and resource specifically.
- Assist with the provision of correct invoicing details and cash collection/bad debt issues where applicable.
- Attend regular Service Contract Review meetings to ascertain and confirm commercial performance.
- Ensure compliance with all H&S requirements on all sites/contracts.
- Work together with Service Admin to ensure they are aware of the requirements for Risk Assessments and Method Statements and assist with completion where required.
- Remain aware of electronic security systems and an authority on installed products along with technical advances within the industry.
- Provide point of contact for exceptional issues and as an escalation for all contracts both within and outside working hours.
- Ensure that all client-specific procedures are adhered to at all times, e.g. invoicing, site instructions and constraints and health and safety.
- Ensure that all company procedures are adhered to on all projects and compliance with NSI procedures in all relevant areas of activity/projects.
Qualifications
- Formal technical or commercial qualification, HNC or equivalent.
- Previous experience in the technical security industry.
- SC/DV cleared.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Service Contracts Manager employer: Forward Assist Recruitment
Join a well-established manufacturing business as a Refrigeration Engineer, where you will benefit from a supportive team environment and long-term career stability. With competitive pay, additional overtime opportunities, and a commitment to employee training and development, this role offers not just a job, but a pathway to meaningful growth in your engineering career.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Contracts Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Service Contracts Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Forward Assist Recruitment. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Service Contracts Manager candidates.
✨Directly Apply to Forward Assist Recruitment
Don’t forget to apply for the Service Contracts Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Forward Assist Recruitment.
We think you need these skills to ace Service Contracts Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Forward Assist Recruitment. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Forward Assist Recruitment.
How to prepare for a job interview at Forward Assist Recruitment
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Forward Assist Recruitment.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Forward Assist Recruitment.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Forward Assist Recruitment.
