Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and manage vehicle bookings efficiently.
- Company: Join a dynamic team at Forward Assist Recruitment in Heathrow.
- Benefits: Enjoy a competitive salary, extra day off for your birthday, and generous annual leave.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Great opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a dedicated Service Advisor to join their team at their Heathrow Passenger Car aftersales site. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule, this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
Responsibilities:- Dealing with customers and ensuring customer satisfaction.
- Regularly and proactively keep customers up to date with progress on their vehicle.
- Booking in vehicles.
- Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply.
Benefits:- An extra day off for your Birthday
- 23 days of annual leave per year PLUS Bank Holidays
- Four times death in service benefit
- Auto-enrolment pension
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Service Advisor employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our customer service skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. A smart outfit can set the tone for a great conversation about our experience.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your dedication to providing a top-notch experience.
Tailor Your Application: Don’t just send out a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your experience aligns with the responsibilities listed in the job description, especially around booking vehicles and managing customer expectations.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about why you’re the perfect fit for this role. Make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to fill out all the necessary details without any hassle. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Forward Assist Recruitment
✨Know Your Customer Service Stuff
As a Service Advisor, you'll need to showcase your exceptional customer service skills. Brush up on common customer queries and how to handle them effectively. Think about examples from your past experiences where you went above and beyond for a customer.
✨Understand the Role Inside Out
Make sure you fully understand the responsibilities of a Service Advisor. Familiarise yourself with booking processes, job cards, and invoicing. Being able to discuss these topics confidently will show that you're serious about the role and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Prepare by thinking of situations where you had to deal with difficult customers or manage multiple bookings. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Commercial Mindset
Since the role involves selling after-sales services, be ready to discuss how you can maximise service bookings. Think of ways you've successfully upsold in previous roles and be prepared to share those strategies. This will demonstrate your ability to contribute to the business's success.
