Partnership and Delivery Lead

Our client is passionate about the transformative power of training, promoting equity of learning through expert, tailored, engaging and values-led training solutions. \\n\\nThey want to lead the way in revolutionising frontline services, through collaboration and community, to create a national standard of high-quality values-led training. \\n\\nOur Values \\n\\nIntegrity | Excellence | Fairness | Collaboration | Innovation  \\n\\nJob Title \\n\\nPartnerships & Delivery Lead \\n\\nReport to: \\n\\nDirectors \\n\\nWeekly Hours \\n\\nFull time or part time \\n\\nSalary \\n\\n£42,000–£48,000 depending on experience and hours \\n\\nJob Type \\n\\nPermanent  \\n\\nLocation \\n\\nHybrid – York base and flexible remote working \\n\\nMain Duties\\n\\nJob Overview\\n\\nThe Partnerships & Delivery Lead is a pivotal leadership role within the Training Group, designed to sit between the Directors and Managers to ensure clarity, coherence and delivery excellence across all customer journeys. \\n\\nThis role acts as a bridge across the organisation, responding to sales enquiries, leading project planning, driving system compliance, and ensuring that every customer journey is both exceptional and values-led. \\n\\nYou will act as a Project Lead for customer projects, acting as the first point of contact and coordinating project planning, retaining oversight after delegating to Managers and relevant delivery leads as appropriate. \\n\\nYou will also work closely with Directors to support strategic business development, including the application of tendering for new contracts and helping us to strengthen our national partnerships and profile. \\n\\nThe role requires a strong understanding of both the charity and public sectors, the ability to work confidently with both senior stakeholders and delivery teams, and a keen eye for both customer experience and operational detail. \\n\\nYou will also support culture shaping, system leadership and contribute to change management, building your career with us whilst helping the organisation to evolve sustainably. \\n\\nKey Responsibilities \\n\\nSales & Enquiries \\n\\nRespond to complex and bespoke customer enquiries, building trusted relationships and converting leads into contracted projects \\nWork alongside the Directors to shape business development strategy and support growth \\nUse HubSpot and Microsoft project planning tools effectively to support sales pipeline tracking and project implementation \\nSupport the application of Tendering for new contracts and funding opportunities \\nContribute to outbound marketing i.e. social media, events Project Planning & Implementation \\n\\nOwn and champion the quality of the customer experience across the entire project lifecycle, ensuring the business’ Influence methodology is embedded at every stage \\nAct as Project Lead for new customer projects, providing a central point of contact for customer organisations and their in-house teams \\nLead the project planning process from initial scoping and implementation through to delivery oversight and monitoring, ensuring that all stakeholders are aligned and prepared \\nProject plan across the organisation, coordinating teams and resources to ensure seamless delivery \\nDelegate effectively to Managers and operational staff once projects move into delivery phase \\nMonitor progress and maintain oversight of delivery, escalating risks and issues as required Communication & Change Leadership \\n\\nAct as a communication bridge across the organisation, providing clarity upwards (to Directors), downwards (to Managers and Facilitators), and across teams \\nSupport the Directors in shaping and embedding new systems, processes and ways of working \\nHelp turn organisational ideas and strategic priorities into practical, deliverable actions \\nContribute to change management, bringing people with you and supporting a positive, values-led culture of continuous improvement \\nContribute to the ongoing development and improvement of digital communication tools and content (including use of Mighty Networks and other platforms) to enhance customer engagement and organisational impact Systems & Policy Leadership \\n\\nUse HubSpot, Microsoft, Mighty Networks and related systems effectively to support project tracking, reporting and communication \\nEnsure compliance with organisational processes and system requirements, aligned to both Taye and Hestia frameworks where applicable \\nSupport system ownership and development — helping the organisation to build sustainable and scalable practices \\nMaintain oversight of policy compliance in collaboration with Managers and Directors Stakeholder Engagement and Profile \\n\\nBuild strong, values-led relationships with our partners and stakeholders\\nUnderstand sector needs and trends — helping us evolve our offer and customer experience \\nRepresent the business professionally and warmly in all external engagements, national events and customer forums \\nWork in partnership with the company’s Charity — supporting joint projects and contributing to shared outcomes \\nSupport the Directors in enhancing the company’s external profile;  through participation in networks, events and contributions to sector thought leadership Organisational Contribution \\n\\nContribute to cross-organisational communication and planning \\nActively engage in own development seeking opportunities to build knowledge and skills \\nActively question and challenge ideas where appropriate, helping us to maintain a learning culture and ethical practice Person Specification\\n\\nRelevant experience \\n\\nExperience responding to sales enquiries and managing customer relationships \\nStrong project management background with experience leading cross-organisational projects \\nExperience supporting tender submissions and contributing to business development \\nExperience working within or alongside the charity, corporate or public service sectors \\nExcellent relationship management and stakeholder engagement skills \\nStrong understanding of CRM and project management systems (HubSpot, Microsoft, Mighty Networks preferred) \\nAbility to manage multiple priorities in a fast-paced and changing environment \\nExcellent communication skills — written, verbal and interpersonal \\nProven ability to contribute to organisational change and system leadership \\nUnderstanding of compliance and quality frameworks relevant to training or the charity/corporate/public sectors \\nKnowledge of trauma-informed practice and values-led working is desirable. Personal qualities required for the role \\n\\nProven experience as a project manager and relationship builder, with a passion for seeing ideas come to life. \\nHighly organised and adaptable, able to navigate complexity and change with calm, confident leadership. \\nDriven by a strong set of values, committed to ethical practice and making a meaningful difference. \\nNaturally curious and collaborative, always ready to ask questions, challenge assumptions, and learn. \\nSeeking an opportunity to contribute at a strategic level within an organisation that is expanding its national influence. \\n\\nForward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds