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- Tasks: Be the friendly face of customer care, managing bookings and keeping customers happy.
- Company: Dynamic automotive service provider with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, birthday off, wellness support, and ongoing training.
- Other info: Perfect for those who thrive in busy settings and love helping others.
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Customer Service / Service Advisor – Gloucester
Attitude is everything on this role - even if you don't tick all the boxes you should apply anyway.
£30,000 basic | Up to £33,000 OTE
42.5 hours per week
Monday to Friday 07:00 – 15:30
Alternate Saturdays 07:00 – 12:00
This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
- It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- ~23 days holiday + bank holidays.
- ~ Your birthday off.
- ~ Pension.
- ~ Enhanced family policies.
- ~ Wellness support and 24hr GP access.
- ~ Ongoing training and development.
- ~ Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Part Time Evening and Weekends Customer Care Assistant employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
First things first, don’t underestimate the power of networking! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that customer care assistant role.
✨Tip Number 2
When you get an interview, make sure to showcase your organisational skills. Talk about how you’ve managed busy environments before and kept everything running smoothly. Remember, they want someone who can handle the chaos without breaking a sweat!
✨Tip Number 3
Don’t just wait for job openings to pop up; be proactive! Check our website regularly and apply as soon as you see a role that fits. The earlier you apply, the better your chances of standing out from the crowd.
✨Tip Number 4
Finally, keep your attitude positive! Even if you don’t tick every box, remember that enthusiasm and a willingness to learn can make a huge difference. Show them you’re ready to take ownership and make an impact from day one!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we’re looking for in a Customer Care Assistant. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forward Assist Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've kept customers happy and managed busy situations. This role is all about communication, so demonstrate your ability to connect with people.
✨Demonstrate Organisational Skills
Since this job requires juggling multiple tasks, be prepared to discuss how you stay organised under pressure. You could mention tools or methods you use to keep track of bookings and ensure everything runs smoothly.
✨Emphasise Your Commercial Mindset
Talk about your understanding of how to maximise bookings and workshop efficiency. If you have any experience with upselling services, share those stories! Showing that you can think commercially will set you apart from other candidates.
✨Be Yourself and Stay Positive
Remember, attitude is everything! Be genuine and let your personality shine through. The company values a positive mindset, so approach the interview with enthusiasm and confidence, even if you don’t tick every box.