At a Glance
- Tasks: Manage customer journeys and ensure exceptional service in a busy vehicle dealership.
- Company: Join a successful commercial vehicle dealership in Oxford with a focus on customer satisfaction.
- Benefits: Competitive salary, birthday off, enhanced leave, and career progression opportunities.
- Other info: Work for an award-winning employer committed to employee wellbeing and development.
- Why this job: Be the vital link between customers and the workshop, making every vehicle journey smooth.
- Qualifications: Strong customer service skills and organisational abilities; experience is a plus but not essential.
Location: Oxford
Salary: £28,050 per annum | OTE up to £31,000
Hours: Monday to Friday, 09:00 - 18:00, plus every other Saturday 08:00 - 12:00
The Opportunity
We're looking for a customer-focused Service Advisor to join a busy and successful commercial vehicle dealership in Oxford. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service and keeping things organised. You'll be the link between customers and the workshop, ensuring every vehicle journey runs smoothly from booking through to collection. Previous Service Advisor experience is beneficial, but if you have strong customer service and administration experience with excellent organisational skills, we'd love to hear from you.
The Role
As a Service Advisor you'll be responsible for managing the customer journey from start to finish, ensuring customers receive an outstanding experience while helping the workshop operate efficiently.
Key Responsibilities
- Welcome customers and provide an exceptional level of service.
- Book vehicles into the workshop, ensuring appointments maximise workshop capacity.
- Keep customers updated throughout the repair process.
- Prepare accurate job cards, estimates and invoices.
- Explain work completed and identify additional aftersales opportunities where appropriate.
- Liaise closely with the workshop and parts department to ensure work progresses efficiently.
- Accurately record warranty, retail, internal and non-chargeable repairs.
- Maintain workshop loading schedules to ensure resources are effectively planned.
About You
You'll be someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service. Ideally you'll have:
- Previous Service Advisor experience (desirable but not essential).
- Excellent customer service skills.
- Administration or office-based experience.
- Strong communication skills.
- The ability to prioritise and organise a busy workload.
- A positive, professional and proactive approach.
What's in it for You?
- £28,050 basic salary OTE up to £31,000
- Birthday off every year
- 23 days annual leave plus Bank Holidays
- Enhanced maternity and paternity pay
- Four times salary life assurance
- Pension scheme
- Employee Assistance Programme and 24-hour GP access
- Mental Health First Aiders
- Award-winning training and manufacturer development
- Genuine career progression opportunities
- Long service awards and increased annual leave after five years
- Branded uniform
- Employee recognition programmes
- Charity and community initiatives
- Work for an award-winning employer recognised for wellbeing, development and employee engagement
Research shows that some people are less likely to apply for a role unless they meet every requirement. If you have the relevant experience and this opportunity excites you, we'd encourage you to apply. We'd love to hear about your skills, your achievements and where you'd like your career to go.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Service Advisor in Oxford employer: Forward Assist Recruitment
At Forward Assist Recruitment, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in England, our vibrant work culture fosters collaboration and innovation, while offering competitive benefits such as a salary of up to £36,000, generous annual leave, and enhanced family leave policies. Join us to elevate your career in a supportive environment where your contributions truly matter.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forward Assist Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forward Assist Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forward Assist Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Forward Assist Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forward Assist Recruitment!
How to prepare for a job interview at Forward Assist Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
