MCC Controller

The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our client\’s AOG management and response, and strengthening the company s strategic position within the aviation market by offering a premium MRO service.

Operation

• Provide a bespoke solution to a customer s AOG occurrence.
• Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
• Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
• Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
• To assist the operations manager with the daily operation of the MCC department and supporting the day-to-day operation.
• Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.

Compliance

• Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
• Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
• Uphold the companies policy on the KYC and approved supplier.

Cost

• Recording of cost expenditure during the AOG recovery for invoicing to the customer.
• Raising purchase requisitions

Procurement, Logistics and Administration

• Assisting with planning and booking of flights and transport.
• Assisting with the procurement of standard parts, C&E and tooling
• Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.

Personal Attributes

• Good knowledge of Aircraft systems.
• Ability to work under pressure to react to operational requirements and time constraints.
• Flexibility and adaptability towards rapidly changing situations.
• Strong communication skills.
• Methodical approach towards planning and organising.

Operating Environment

The role is based in an office environment 3 days per week at Stansted HQ (initially) and remotely the remainder of the week.

The normal working day is between 07:00 and 19:00 working a 455 shift pattern. 30 minutes is provided for lunch. The role may be required to travel to the AOG location to provide onsite management and support as required.

Qualification & Education:

• A recognised apprenticeship within the aircraft industry or similar, or
• Qualified Part 66 Licence with a minimum of 5 years experience, or
• University degree relevant to Aircraft Engineering or aviation management

Experience and Knowledge

• Technical experience in aviation
• Working understanding of the full AOG journey from start to finish in a commercial environment
• Have a working knowledge of Aircraft Maintenance Production Planning
• Experience of leading changes, and delivering productivity and operational improvement
• Ability to build strong and effective relationships with internal and external stakeholders
• Trustworthy with the ability to work under pressure

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.