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- Tasks: Manage service contracts and ensure client satisfaction while boosting revenue.
- Company: Join a leading independent security systems integrator with over 40 years of expertise.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the key link between clients and the company, making a real impact.
- Qualifications: Technical or commercial qualification and experience in the security industry required.
- Other info: Dynamic role with travel across the South of England and excellent career prospects.
The predicted salary is between 36000 - 60000 £ per year.
Home‐Based with travel across South of England Region. Our client is an Independent Security Systems Integrator with expertise built over four decades delivering security solutions for high‐security, public space, transport, and infrastructure projects throughout the UK and Ireland.
The Service Contracts Manager will oversee the successful execution of assigned service contracts. In this role, they will serve as a key liaison between the client and the company, ensuring a stable and lasting relationship while prioritising client retention. They will also be responsible for ensuring that both parties consistently adhere to the contract's commercial and operational terms.
The role requires strong customer relationship management skills, the ability to analyse and interpret financial and operational data, and effective communication—both written and verbal—while coordinating between the client and colleagues.
Key Responsibilities- Increase revenue at every opportunity, ensuring renewals include all equipment on site and client's expectations are met regarding SLA whilst liaising with Sales and others.
- Generate and complete small works and maximise contract account value at all times, e.g. chargeable calls, contract extensions, etc. to final invoice.
- Retain or improve gross profit margins across all allocated contracts.
- Monitor renewal KPIs and contractual performance during the term.
- Ensure the contract can always be fulfilled in terms of resource capacity and capability in conjunction with the Help Desk and others.
- Select appropriate sub‐contractors where required, including engagement under the relevant terms and conditions.
- Communicate with all parties involved on a regular basis through regular client meetings as required.
- Produce SLA and KPI reports specific to the contracts allocated.
- Produce and distribute bespoke reports for clients as required.
- Develop cost savings where possible in relation to allocated contracts and Ocular resource specifically.
- Assist with the provision of correct invoicing details and cash collection/bad debt issues where applicable.
- Attend regular Service Contract Review meetings to ascertain and confirm commercial performance.
- Ensure compliance with all H&S requirements on all sites/contracts.
- Work together with Service Admin to ensure they are aware of the requirements for Risk Assessments and Method Statements and assist with completion where required.
- Remain aware of electronic security systems and be an authority on installed products along with technical advances within the industry.
- Provide point of contact for exceptional issues and as an escalation for all contracts both within and outside working hours.
- Ensure that all client‐specific procedures are adhered to at all times, e.g. invoicing, site instructions and constraints and health and safety.
- Ensure that all company procedures are adhered to on all projects and comply with NSI procedures in all relevant areas of activity/projects.
- Formal technical or commercial qualification, HNC or equivalent.
- Previous experience in the technical security industry.
- SC/DV cleared.
Service Contracts Manager in London employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contracts Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Service Contracts Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their service contracts and think about how your experience aligns with their needs. This will help you stand out as someone who truly understands their business.
✨Tip Number 3
Showcase your customer relationship management skills during interviews. Share specific examples of how you've successfully managed client expectations and improved retention in previous roles. This is key for a Service Contracts Manager!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Contracts Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Contracts Manager role. Highlight your experience in customer relationship management and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage contracts and maintain client relationships. We love a good story!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity—hit that apply button!
How to prepare for a job interview at Forward Assist Recruitment
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the service contracts relevant to the role. Familiarise yourself with key terms, KPIs, and SLAs that are commonly used in the industry. This will not only show your expertise but also demonstrate your commitment to ensuring client satisfaction.
✨Showcase Your Communication Skills
As a Service Contracts Manager, effective communication is crucial. Prepare examples of how you've successfully liaised between clients and teams in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your ability to maintain strong relationships.
✨Demonstrate Financial Acumen
Since the role involves analysing financial data, brush up on your financial skills. Be prepared to discuss how you've previously managed budgets, maximised contract value, or improved profit margins. Use specific examples to illustrate your experience and understanding of financial metrics.
✨Research the Company and Industry Trends
Take some time to research the company and its position within the security systems industry. Understanding current trends, challenges, and innovations will help you engage in meaningful discussions during the interview. It shows you're proactive and genuinely interested in the role and the company.
