At a Glance
- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Join a dynamic team in Kidderminster with a focus on customer satisfaction.
- Benefits: Enjoy 23 days holiday, wellness support, and clear progression opportunities.
- Other info: We value attitude over ticking every box; let's have a conversation!
- Why this job: Perfect for those who thrive in a busy environment and love keeping things organised.
- Qualifications: Experience in admin roles and strong communication skills are essential.
£30,000 basic | Up to £34,000 OTE
Monday to Friday, 09:00 to 18:00 plus One in four Saturdays 07:00 to 16:00
This role isn’t just about booking in vans and trucks and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Your birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24hr GP access.
- Ongoing training and development.
- Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Service Advisor in Kidderminster employer: Forward Assist Recruitment
At our Kidderminster location, we pride ourselves on being an excellent employer that values its employees through a supportive work culture and a commitment to professional growth. With competitive pay, generous holiday allowances, and wellness support, we ensure our Service Advisors thrive in a fast-paced environment while enjoying clear progression opportunities and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kidderminster
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and confident is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed multiple tasks in the past without dropping the ball. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Service Advisor role!
We think you need these skills to ace Service Advisor in Kidderminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked in a service advisor role before. We want to see how your background can help us keep our customers happy and the workshop running smoothly.
Keep It Clear and Concise:When writing your application, be straightforward and to the point. We appreciate clear communication, so make it easy for us to see why you're the right fit for the role without wading through unnecessary fluff.
Demonstrate Your Organisational Skills:Since this role is all about managing multiple tasks, give us examples of how you've stayed organised in busy environments. Show us that you can juggle responsibilities without dropping the ball!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does. Familiarise yourself with the responsibilities mentioned in the job description, like managing bookings and keeping customers updated. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice how you'll communicate your ideas clearly. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues. This will highlight your strong communication skills.
✨Demonstrate Your Organisational Skills
The job requires someone who can juggle multiple tasks without dropping the ball. Prepare to discuss how you stay organised in a busy environment. You could mention tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Be Ready to Upsell
Understanding how to spot opportunities to upsell services is key for this role. Think about times when you've successfully identified additional needs for customers in previous roles. Be prepared to share these examples to show that you have a commercial mindset and can contribute to workshop efficiency.
