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- Tasks: Manage the hire and off-hire process for plant and equipment while ensuring excellent customer service.
- Company: Join a dynamic team in a leading plant hire company.
- Benefits: Competitive salary up to £37,000, supportive work environment, and career development opportunities.
- Why this job: Be part of a fast-paced team and make a real impact on customer satisfaction.
- Qualifications: Basic knowledge of heavy plant and equipment and strong communication skills.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth and learning.
The predicted salary is between 30000 - 41000 £ per year.
Location: Rushden
Salary: to £37,000
Reporting to: Depot Manager
Hours: 7:30am – 5:30pm (30-minute lunch break)
Purpose of the Role
To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments.
Key Responsibilities
- Manage the full hire and off-hire process for plant and equipment.
- Advise Hire Negotiators on pricing and specification details.
- Prepare and issue accurate quotes for every customer enquiry.
- Proactively follow up on quotes and support the sales team in securing business.
- Build strong relationships with customers through regular communication and occasional site visits.
Operational Coordination
- Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance.
- Manage all recharges accurately and in line with company procedures.
- Produce and maintain Hire Desk Revenue Reports and Customer Reports.
- Respond promptly to any hire-related customer queries, ensuring a professional resolution.
What You’ll Bring
- A proactive, driven, and organised approach.
- Strong teamwork and communication skills.
- Excellent attention to detail and the ability to work to tight deadlines.
- Confidence in managing multiple priorities in a fast-paced environment.
Qualifications & Experience
- Basic knowledge of heavy plant and equipment (essential).
- Computer literacy – training will be provided on internal systems.
- Previous experience in a hire desk, logistics, or construction support role would be an advantage.
Hire Controller employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to the team. We want to see your passion for the role shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s time to impress the hiring manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your experience in managing hire processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your proactive approach and how your previous experiences align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Forward Assist Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy plant and equipment. Familiarise yourself with the types of machinery you'll be dealing with, as well as the hire and off-hire processes. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with various departments and customers, practice articulating your thoughts clearly. Think of examples where you've successfully managed customer relationships or resolved queries. This will demonstrate your strong teamwork and communication skills.
✨Be Organised and Detail-Oriented
Prepare for questions about how you manage multiple priorities and tight deadlines. Have specific examples ready that showcase your organisational skills and attention to detail. This is crucial for producing accurate quotes and reports.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
