At a Glance
- Tasks: Manage customer bookings and ensure a smooth workflow in a busy workshop.
- Company: Forward Assist Recruitment, a dynamic team in Gloucester.
- Benefits: 23 days holiday, wellness support, and great progression opportunities.
- Other info: Exciting role with potential for career growth.
- Why this job: Join a vibrant team and enhance your customer care skills.
- Qualifications: Strong communication skills and multitasking abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Forward Assist Recruitment is seeking a service desk professional in Gloucester. This role involves managing customer bookings, ensuring a smooth workflow in the workshop, and creating accurate job cards and invoices.
The ideal candidate will have strong communication skills, the ability to multitask, and a commercial mindset.
The position offers 23 days holiday, wellness support, and progression opportunities.
Service Desk Lead - Busy Workshop, Bookings & Customer Care in Gloucester employer: Forward Assist Recruitment
Forward Assist Recruitment is an excellent employer, offering a dynamic work environment in Gloucester where service desk professionals can thrive. With a strong focus on employee wellness and development, the company provides 23 days of holiday, comprehensive support for well-being, and clear pathways for career progression, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Lead - Busy Workshop, Bookings & Customer Care in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer care and multitasking. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your commercial mindset during interviews. Be ready to discuss how you've improved workflows or customer satisfaction in previous roles. This will demonstrate that you understand the business side of things, which is crucial for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Lead - Busy Workshop, Bookings & Customer Care in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer bookings and workflow. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Lead position. Share specific examples of your communication skills and multitasking abilities that will impress us.
Show Off Your Commercial Mindset:In your application, let us know how you’ve contributed to business success in previous roles. Whether it’s through improving processes or enhancing customer satisfaction, we love to see candidates who think commercially!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Lead. Familiarise yourself with managing customer bookings and the workflow in a busy workshop. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved issues or improved processes through clear dialogue. This will highlight your suitability for the job.
✨Demonstrate Your Multitasking Ability
In a busy workshop environment, multitasking is essential. Be ready to discuss specific instances where you've successfully juggled multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your capability to handle various responsibilities simultaneously.
✨Emphasise Your Commercial Mindset
The ideal candidate has a commercial mindset, so think about how you can contribute to the business's success. Prepare to discuss how you've previously identified opportunities for improvement or cost-saving measures. This will show that you not only understand the role but also how it fits into the bigger picture.
