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- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Dynamic automotive service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, birthday off, wellness support, and career progression.
- Other info: Great opportunity for growth and development in a supportive team.
- Why this job: Join a fast-paced environment where you can make a real difference in customer experience.
- Qualifications: Experience in admin roles, strong communication skills, and a proactive attitude.
£30,000 basic | Up to £33,000 OTE
42.5 hours per week Monday to Friday 07:00 – 15:30 Alternate Saturdays 07:00 – 12:00
Let’s be honest… This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Your birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24hr GP access.
- Ongoing training and development.
- Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Customer Service / Service Advisor in Gloucester employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers happy, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed multiple tasks in the past without dropping the ball. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service / Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked in a service advisor role before. We want to see how your background can help us keep our customers happy and the workshop running smoothly.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Show us how your skills align with what we’re looking for in a Customer Service / Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service / Service Advisor role. Familiarise yourself with the key responsibilities like managing bookings and keeping customers updated. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively communicated or resolved issues. This will highlight your strong communication skills, which are crucial for success in this job.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks without dropping the ball. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will reassure the interviewer that you can handle the busy nature of the service desk.
✨Emphasise Your Commercial Mindset
Think about how you can maximise bookings and improve workshop efficiency. Be ready to discuss any previous experiences where you identified opportunities to upsell services or streamline processes. This will show that you have the commercial awareness needed for the role.