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- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Dynamic automotive service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, birthday off, pension, and wellness support.
- Other info: Opportunities for ongoing training and clear career progression.
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Customer Service / Service Advisor – Gloucester
Attitude is everything on this role - even if you don’t tick all the boxes you should apply anyway.
£30,000 basic | Up to £33,000 OTE
42.5 hours per week
Monday to Friday 07:00 – 15:30
Alternate Saturdays 07:00 – 12:00
Let’s be honest… This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
- It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Your birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24hr GP access.
- Ongoing training and development.
- Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Customer Service Representative employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company to stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers happy, be ready to demonstrate your ability to connect with people. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in the past. During interviews, share stories that highlight your ability to keep things running smoothly under pressure.
✨Tip Number 4
Don’t be afraid to upsell yourself! Just like in the job, you need to spot opportunities. Highlight your strengths and how they can benefit the team. Remember, we’re looking for attitude just as much as experience!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we're looking for in a Customer Service Representative. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forward Assist Recruitment
✨Show Your Customer-Centric Attitude
This role is all about keeping customers happy, so make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past, and demonstrate your enthusiasm for helping others.
✨Demonstrate Organisational Skills
Since the job requires managing multiple tasks without dropping the ball, be prepared to discuss how you stay organised. You could mention tools or methods you use to prioritise tasks and keep everything running smoothly, especially in a busy environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently during the interview. You might even want to role-play common customer scenarios to show how you would handle them effectively.
✨Emphasise Your Commercial Mindset
Understanding how to maximise bookings and workshop efficiency is crucial. Be ready to talk about any previous experiences where you identified opportunities to upsell services or improve processes, showcasing your ability to think commercially.