At a Glance
- Tasks: Be the go-to person for customer orders, solving problems and ensuring satisfaction.
- Company: Fast-paced manufacturing business with a focus on customer experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for improvement.
- Other info: Join a team that values your input and encourages process improvements.
- Why this job: Make a real difference in customer relationships and enjoy a busy, engaging role.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 28000 £ per year.
Supporting a busy, fast-paced manufacturing business. This is not just answering the phone and logging a ticket.
THE ROLE
You’ll be at the centre of everything customer-related, keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business. Day to day, you’ll be:
- Processing customer orders accurately and on time
- Handling calls and emails keeping communication clear, professional, and helpful
- Resolving customer queries and complaints properly (not just ticking a box)
- Providing updates on stock, pricing, and lead times
- Working closely with internal teams to make sure everything runs smoothly
- Building strong relationships with customers and stakeholders
- Getting involved in improving processes and customer experience
This is a role where you’ll be busy but in a good, time goes fast kind of way.
WHAT YOU'LL NEED
- Previous customer service / coordination / admin experience
- Strong attention to detail (orders need to be right)
- Confident communicator (phone, email, face-to-face)
- Organised and able to prioritise in a fast-paced environment
- Good IT skills (Microsoft Office as a minimum)
- A solutions-focused mindset (you fix things, not avoid them)
- Bonus points if you have used CRM or order systems (Orderwise etc.)
WHY THIS ROLE?
Because this isn’t one of those sit quietly and answer calls jobs. You’ll be:
- A key part of the business
- Trusted to manage customer relationships properly
- Involved in making things better, not just maintaining the status quo
If you’re the kind of person who enjoys being busy, likes helping people, and takes pride in doing things right, you’ll thrive here.
Customer Service Advisor employer: Forward Assist Recruitment
At our Oldham-based manufacturing business, we pride ourselves on fostering a dynamic and supportive work environment where every Customer Service Advisor plays a pivotal role in enhancing customer satisfaction. With a focus on employee growth, we offer opportunities for professional development and encourage innovative thinking to improve processes. Join us to be part of a team that values your contributions and provides a fast-paced yet rewarding atmosphere, ensuring that no two days are the same.
Contact Details:
Forward Assist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues effectively. This will demonstrate your solutions-focused mindset, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service or coordination. We want to see how you've handled queries and complaints, so share specific examples that showcase your problem-solving skills.
Be Detail-Oriented:Since accuracy is key in processing orders, emphasise your attention to detail in your application. Mention any tools or methods you use to ensure everything is spot on, as this will resonate with us.
Communicate Clearly:Your written communication should reflect the clear and professional tone we expect in this role. Keep it concise and friendly, just like you would when dealing with customers over the phone or via email.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing orders and resolving customer queries. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is crucial. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone, via email, or face-to-face. This will show that you can handle their expectations professionally.
✨Highlight Your Problem-Solving Abilities
This role requires a solutions-focused mindset. Think of specific instances where you’ve resolved customer complaints or improved processes. Sharing these stories will illustrate your proactive approach and ability to fix issues rather than just ticking boxes.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to mention any tools or methods you use to stay on top of your workload, which will show you’re prepared for the busy nature of the role.
