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- Tasks: Manage customer bookings and keep the workshop running smoothly.
- Company: Dynamic automotive service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, birthday off, and wellness support.
- Other info: Great opportunities for training and career progression await you!
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Customer Service / Service Advisor – Gloucester
Attitude is everything on this role - even if you don't tick all the boxes you should apply anyway.
£30,000 basic | Up to £33,000 OTE
42.5 hours per week
Monday to Friday 07:00 – 15:30
Alternate Saturdays 07:00 – 12:00
Let’s be honest… This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- Managing bookings and keeping the workshop loaded correctly
- Keeping customers updated (no chasing, no guessing)
- Creating job cards, invoices, and accurate estimates
- Spotting opportunities to upsell services in a way that actually makes sense
- Working closely with Parts to make sure everything is ready when it needs to be
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus)
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day
- Confidence managing multiple jobs at once without dropping the ball
- A commercial mindset — understanding how to maximise bookings and workshop efficiency
- Kerridge knowledge would be ideal, but not essential
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered
- Takes ownership rather than waiting to be told
- Communicates clearly and keeps people informed
- Notices the detail and gets things right first time
WHAT’S ON OFFER
- 23 days holiday + bank holidays
- Your birthday off
- Pension
- Enhanced family policies
- Wellness support and 24hr GP access
- Ongoing training and development
- Clear progression opportunities
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Customer Service Representative in Cheltenham employer: Forward Assist Recruitment
Contact Detail:
Forward Assist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cheltenham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers and teams all day, role-play common scenarios with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in the past. This will demonstrate that you can keep everything running smoothly at the service desk.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re rooting for you!
We think you need these skills to ace Customer Service Representative in Cheltenham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we're looking for in a Customer Service Representative. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forward Assist Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've kept customers happy and managed busy situations. This role is all about communication, so demonstrate your ability to connect with people.
✨Demonstrate Organisational Skills
Since this job requires juggling multiple tasks, be prepared to discuss how you stay organised. You could mention tools or methods you use to manage your workload effectively. Showing that you can keep everything running smoothly will impress the interviewer.
✨Understand the Role's Requirements
Familiarise yourself with the specifics of the role, like managing bookings and creating job cards. If you can, research Kerridge software beforehand. This shows initiative and a genuine interest in the position, which can set you apart from other candidates.
✨Emphasise Your Positive Attitude
The job description mentions that attitude is everything. Be sure to convey your enthusiasm for the role and your ability to handle a fast-paced environment. A positive mindset can go a long way in making a great impression!