At a Glance
- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Dynamic automotive service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, wellness support, and ongoing training.
- Other info: Clear progression opportunities and a supportive team culture.
- Why this job: Join a fast-paced environment where you can make a real impact and grow your career.
- Qualifications: Experience in admin roles, strong communication skills, and a commercial mindset.
The predicted salary is between 30000 - 34000 € per year.
Service Advisor – Kidderminster
£30,000 basic | Up to £34,000 OTE
Monday to Friday, 09:00 to 18:00 plus One in four Saturdays 07:00 to 16:00
Let’s be honest… This role isn’t just about booking in vans and trucks and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when it needs to be.
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office-based role (service advisor experience is a big plus).
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- A commercial mindset — understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices the detail and gets things right first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Your birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24hr GP access.
- Ongoing training and development.
- Clear progression opportunities.
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Automotive Service Advisor employer: Forward Assist Recruitment
At Forward Assist Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work environment in Kidderminster where your contributions truly matter. With a focus on employee growth through ongoing training and clear progression opportunities, we ensure that our team members are supported both personally and professionally. Enjoy a competitive salary, generous holiday allowance, and wellness benefits, all while working in a fast-paced, collaborative atmosphere that values communication and organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be chatting with customers and techs all day. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads in the past. This will help demonstrate that you can keep the workshop running smoothly without chaos.
✨Tip Number 4
Be ready to upsell! Think of ways you've successfully identified opportunities to offer additional services in previous roles. This will highlight your commercial mindset and impress potential employers.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked as a service advisor before. We want to see how your background can help us keep our customers happy and the workshop running smoothly.
Keep It Clear and Concise:When writing your application, be straightforward and to the point. We appreciate clear communication, so make it easy for us to see why you're the right fit for this busy role.
Demonstrate Your Organisational Skills:Since this role is all about managing multiple tasks without dropping the ball, give us examples of how you've stayed organised in previous jobs. Show us that you can handle the fast-paced environment we thrive in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Forward Assist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Automotive Service Advisor entails. Familiarise yourself with the responsibilities mentioned in the job description, like managing bookings and keeping customers updated. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice how you'll communicate your ideas clearly. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues. This will highlight your strong communication skills during the interview.
✨Demonstrate Your Organisational Skills
The job requires someone who can juggle multiple tasks without dropping the ball. Prepare to discuss how you've managed busy workloads in previous roles. You could even bring a few examples of how you kept things organised and efficient, which will show that you can handle the fast-paced environment they’re looking for.
✨Be Ready to Upsell
Understanding how to spot opportunities to upsell services is key in this role. Think about times when you've successfully identified additional needs for customers in past jobs. Be prepared to share these experiences, as it will demonstrate your commercial mindset and ability to maximise bookings effectively.
