At a Glance
- Tasks: Be the go-to person for customers, managing bookings and keeping the workshop running smoothly.
- Company: Join a dynamic team in a busy service environment.
- Benefits: Enjoy 23 days holiday, wellness support, and clear progression opportunities.
- Other info: Fast-paced role perfect for those who thrive on organisation and detail.
- Why this job: Make a real impact by keeping customers happy and the workshop efficient.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 30000 - 33000 € per year.
£30,000 basic | Up to £33,000 OTE
42.5 hours per week Monday to Friday 07:00 – 15:30 Alternate Saturdays 07:00 – 12:00
This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLEYou’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly
- Keeping customers updated (no chasing, no guessing)
- Creating job cards, invoices, and accurate estimates
- Spotting opportunities to upsell services in a way that actually makes sense
- Working closely with Parts to make sure everything is ready when it needs to be
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED- Experience in an admin or office-based role (service advisor experience is a big plus)
- Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day
- Confidence managing multiple jobs at once without dropping the ball
- A commercial mindset — understanding how to maximise bookings and workshop efficiency
- Kerridge knowledge would be ideal, but not essential
Someone who:
- Likes being busy and doesn’t get flustered
- Takes ownership rather than waiting to be told
- Communicates clearly and keeps people informed
- Notices the detail and gets things right first time
- 23 days holiday + bank holidays
- Your birthday off
- Pension
- Enhanced family policies
- Wellness support and 24hr GP access
- Ongoing training and development
- Clear progression opportunities
And just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation.
Service Advisor employer: Forward Assist Recruitment Ltd
At Forward Assist Recruitment, we pride ourselves on being an excellent employer, offering a dynamic work environment in Gloucester where service advisors can thrive. With competitive pay, generous holiday allowances, and a strong focus on employee development, we ensure our team members have the support they need to grow their careers while enjoying a healthy work-life balance. Our commitment to wellness and clear progression opportunities makes us a standout choice for those seeking meaningful and rewarding employment.
Contact Detail:
Forward Assist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out before your interview. Research their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be chatting with customers and colleagues all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in the past without dropping the ball. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked in a service advisor role before. We want to see how your background can help us keep our customers happy and the workshop running smoothly.
Communicate Clearly:Since this role involves a lot of communication, use your application to demonstrate your strong communication skills. Be clear and concise in your writing, just like you would be when talking to customers or team members.
Be Organised:We love candidates who can manage multiple tasks without dropping the ball. In your application, give examples of how you've stayed organised in busy environments. This will show us that you can handle the fast-paced nature of the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Forward Assist Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does. Familiarise yourself with the responsibilities mentioned in the job description, like managing bookings and keeping customers updated. This will help you demonstrate that you’re the right fit for the role.
✨Show Off Your Communication Skills
Since this role involves constant interaction with customers and internal teams, practice how you communicate your thoughts clearly. Think of examples from your past experiences where you successfully managed customer queries or worked with a team to solve a problem.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you stay organised in a busy environment. You might want to share specific strategies or tools you use to manage multiple tasks without dropping the ball. This will show that you can handle the fast-paced nature of the job.
✨Highlight Your Commercial Mindset
Think about how you can contribute to maximising bookings and workshop efficiency. Be ready to discuss any previous experiences where you identified opportunities to upsell services or improve processes. This will showcase your understanding of the business side of the role.
