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For Companies At a Glance
- Tasks: Transform and enhance IT service delivery while collaborating with diverse teams.
- Company: Forvis Mazars, a leading global professional services network.
- Benefits: Inclusive culture, skill development, and opportunities for growth.
- Why this job: Make a real impact in a supportive team and embrace digital transformation.
- Qualifications: ITIL knowledge, customer service focus, and technical skills in IT support.
- Other info: Join a diverse team committed to shaping a better future.
The predicted salary is between 28800 - 43200 £ per year.
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You will join a collaborative and inclusive team where you are supported to grow your skills, explore new opportunities, and contribute from day one. You will work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong, and impact.
About the team:
The Service Delivery team, part of IT and supported by key third-party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face-to-face and via Teams or email.
About the role:
As an IT Service Delivery Consultant, you will play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team.
- Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly. Take a proactive view to IT service including performing root cause analysis and implementing permanent fixes for recurring issues.
- Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients.
- Collaboration: You will be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability.
- Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes.
- Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth.
- Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance.
- Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources.
- Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services.
- Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential.
- Troubleshooting: Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems.
What we are looking for:
- ITIL Expertise: You are well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution.
- Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations.
- Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus.
- Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid.
Diversity, Equity & Inclusion:
At Forvis Mazars, diversity, equity, and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity creates better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team.
Service Delivery Consultant in London employer: Forvis Mazars
Contact Detail:
Forvis Mazars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Forvis Mazars on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values and culture. Dive into their commitment to diversity, equity, and inclusion. Show them how you align with their mission to shape a better future!
✨Tip Number 3
Practice your problem-solving skills! As an IT Service Delivery Consultant, you'll need to demonstrate your ability to tackle complex issues. Use mock scenarios to showcase your proactive incident management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Delivery Consultant in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Service Delivery Consultant and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your ITIL expertise and customer-centric approach, as these are key for us. Use specific examples that demonstrate your skills and experience relevant to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Forvis Mazars
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V3/V4 principles before the interview. Be ready to discuss how you've applied these in past roles, especially in incident management and service delivery. This will show that you understand the framework and can contribute to their service evolution.
✨Show Off Your Customer-Centric Approach
Prepare examples that highlight your commitment to exceptional customer service. Think about times when you went above and beyond for a client or resolved a tricky issue. This will demonstrate that you’re not just technically proficient but also focused on delivering great experiences.
✨Get Familiar with Their Tech Stack
Research the specific technologies mentioned in the job description, like Microsoft Office 365, Azure AD, and Citrix solutions. If you have experience with Nexthink, be sure to mention it! Being able to speak confidently about these tools will set you apart from other candidates.
✨Prepare for Collaboration Questions
Since the role involves working closely with both internal teams and external service desks, think of examples where you’ve successfully collaborated in the past. Highlight your communication skills and how you’ve mentored others, as this aligns with their focus on teamwork and knowledge exchange.
