About Forvis Mazars
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.
London | Predominantly Office-Based
About the team
Our Business Services teams are the driving force behind the firm's success. Bringing together experts across People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management, we provide the technology, infrastructure and support that enable our people to deliver outstanding service to clients. The IT Service Delivery team plays a vital role in ensuring colleagues across the business have reliable, secure and effective technology solutions to support their day-to-day work.
About the role
We are looking for a customer-focused Service Delivery Consultant to join our IT Service Delivery team in London. This is a highly visible, onsite role providing Level 2 technical support to users across the firm, with a particular focus on workplace technology, meeting room solutions and audio-visual support. Working closely with colleagues, specialist IT teams and third-party suppliers, you'll take ownership of incidents and service requests, ensuring issues are resolved efficiently while delivering an exceptional user experience. You'll also contribute to service improvement initiatives, knowledge sharing and technology adoption across the business.
Responsibilities
- Provide Level 2 support for incidents and service requests escalated from the Service Desk.
- Deliver hands-on support for meeting room, video conferencing and audio-visual technology.
- Troubleshoot workplace hardware, Microsoft 365 services and end-user technology issues.
- Manage tickets through to resolution, maintaining clear communication with stakeholders.
- Work with specialist teams and suppliers to resolve complex technical issues.
- Create and maintain knowledge articles, user guidance and support documentation.
- Support asset management activities and technology lifecycle processes.
- Contribute to service improvements, root cause analysis and project delivery.
- Deliver a positive, responsive and professional customer experience.
What we’re looking for
- Previous experience providing Level 2 IT support in a customer-facing environment.
- Strong knowledge of Microsoft 365, including Teams, Exchange, OneDrive and SharePoint.
- Experience supporting meeting room and audio-visual technology.
- Familiarity with Microsoft Entra ID, Azure Virtual Desktop and Active Directory environments.
- Experience using ServiceNow or a similar IT Service Management platform.
- Understanding of ITIL principles and service management best practice.
- Strong troubleshooting, communication and stakeholder management skills.
- Ability to work independently while contributing positively to a wider team.
- Experience within a professional services environment would be advantageous.
Diversity, Equity and Inclusion
At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
At Forvis Mazars, you belong to a local team, benefit from global opportunities, and make an impact for our clients, communities and each other. Together, we grow, belong and impact. Our feedback and coaching culture means we are passionate about improving our application process.
We recruit most of our opportunities on a rolling basis, so roles may close earlier than advertised if they receive a high volume of applications. We encourage you to apply as soon as possible.
We have recently transitioned to a new application portal, and there may occasionally be some unexpected issues. While everything should run smoothly, if you experience any issues or something doesn’t look quite right, please get in touch with our recruitment team and we’ll be happy to help.
At Forvis Mazars, we believe great careers start with great experiences. That’s why we’re committed to providing a transparent, respectful and people-centered recruitment process. Every application is reviewed by our team, and all candidates will receive an outcome, regardless of the result.
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Service Delivery Consultant employer: Forvis Mazars LLP
Forvis Mazars is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in the heart of the UK. With a strong focus on employee development, you will have access to numerous growth opportunities and training programs, ensuring your professional journey is both meaningful and rewarding. Join us to be part of a supportive culture that encourages creativity and fosters strong relationships within the media landscape.
