At a Glance
- Tasks: Provide Level 2 IT support and enhance user experience with technology solutions.
- Company: Join Forvis Mazars, a leading global professional services network.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Diversity and inclusion are at our core; we value your unique perspective.
- Why this job: Make a real impact by improving technology for colleagues and clients.
- Qualifications: Experience in Level 2 IT support and strong knowledge of Microsoft 365 required.
The predicted salary is between 40500 - 49500 £ per year.
About Forvis Mazars
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services.
Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners.
We have a clear purpose and a shared commitment to shape a better future.
- London | Predominantly Office-Based
- About the team
Our Business Services teams are the driving force behind the firm's success.
Bringing together experts across People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management, we provide the technology, infrastructure and support that enable our people to deliver outstanding service to clients.
The IT Service Delivery team plays a vital role in ensuring colleagues across the business have reliable, secure and effective technology solutions to support their day-to-day work.
About the role
We are looking for a customer-focused Service Delivery Consultant to join our IT Service Delivery team in London.
This is a highly visible, onsite role providing Level 2 technical support to users across the firm, with a particular focus on workplace technology, meeting room solutions and audio-visual support.
Working closely with colleagues, specialist IT teams and third-party suppliers, you'll take ownership of incidents and service requests, ensuring issues are resolved efficiently while delivering an exceptional user experience.
You'll also contribute to service improvement initiatives, knowledge sharing and technology adoption across the business.
Responsibilities
- Provide Level 2 support for incidents and service requests escalated from the Service Desk.
- Deliver hands-on support for meeting room, video conferencing and audio-visual technology.
- Troubleshoot workplace hardware, Microsoft 365 services and end-user technology issues.
- Manage tickets through to resolution, maintaining clear communication with stakeholders.
- Work with specialist teams and suppliers to resolve complex technical issues.
- Create and maintain knowledge articles, user guidance and support documentation.
- Support asset management activities and technology lifecycle processes.
- Contribute to service improvements, root cause analysis and project delivery.
- Deliver a positive, responsive and professional customer experience.
- What we’re looking for
- Previous experience providing Level 2 IT support in a customer-facing environment.
- Strong knowledge of Microsoft 365, including Teams, Exchange, One Drive and Share Point.
- Experience supporting meeting room and audio-visual technology.
- Familiarity with Microsoft Entra ID, Azure Virtual Desktop and Active Directory environments.
- Experience using Service Now or a similar IT Service Management platform.
- Understanding of ITIL principles and service management best practice.
- Strong troubleshooting, communication and stakeholder management skills.
- Ability to work independently while contributing positively to a wider team.
- Experience within a professional services environment would be advantageous.
- Diversity, Equity and Inclusion
At Forvis Mazars diversity, equity and inclusion are central to our values.
We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.
We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.
We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.
At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
At Forvis Mazars, you belong to a local team, benefit from global opportunities, and make an impact for our clients, communities and each other.
Together, we grow, belong and impact.
Our feedback and coaching culture means we are passionate about improving our application process.
We recruit most of our opportunities on a rolling basis, so roles may close earlier than advertised if they receive a high volume of applications.
We encourage you to apply as soon as possible.
We have recently transitioned to a new application portal, and there may occasionally be some unexpected issues.
While everything should run smoothly, if you experience any issues or something doesn’t look quite right, please get in touch with our recruitment team and we’ll be happy to help.
At Forvis Mazars, we believe great careers start with great experiences.
That’s why we’re committed to providing a transparent, respectful and people-centered recruitment process.
Every application is reviewed by our team, and all candidates will receive an outcome, regardless of the result.
Service Delivery Consultant in London employer: Forvis Mazars LLP
Forvis Mazars is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in the heart of the UK. With a strong focus on employee development, you will have access to numerous growth opportunities and training programs, ensuring your professional journey is both meaningful and rewarding. Join us to be part of a supportive culture that encourages creativity and fosters strong relationships within the media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forvis Mazars LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forvis Mazars LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forvis Mazars LLP!
✨Direct Apply to Forvis Mazars LLP
Let's not forget to apply directly through the Forvis Mazars LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forvis Mazars LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forvis Mazars LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forvis Mazars LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
