At a Glance
- Tasks: Provide Level 2 IT support and enhance user experience with technology solutions.
- Company: Join Forvis Mazars, a leading global professional services network.
- Benefits: Collaborative culture, skill development, and diverse client interactions.
- Other info: Diversity and inclusion are at the heart of our values.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Experience in Level 2 IT support and strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services.
Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners.
We have a clear purpose and a shared commitment to shape a better future.
London | Predominantly Office-Based
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services.
Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners.
We have a clear purpose and a shared commitment to shape a better future.
You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one.
You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team.
Together, we grow, belong and impact.
About The Team
Our Business Services teams are the driving force behind the firm's success.
Bringing together experts across People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management, we provide the technology, infrastructure and support that enable our people to deliver outstanding service to clients.
The IT Service Delivery team plays a vital role in ensuring colleagues across the business have reliable, secure and effective technology solutions to support their day-to-day work.
About The Role
We are looking for a customer-focused Service Delivery Consultant to join our IT Service Delivery team in London.
This is a highly visible, onsite role providing Level 2 technical support to users across the firm, with a particular focus on workplace technology, meeting room solutions and audio-visual support.
Working closely with colleagues, specialist IT teams and third-party suppliers, you’ll take ownership of incidents and service requests, ensuring issues are resolved efficiently while delivering an exceptional user experience.
You’ll also contribute to service improvement initiatives, knowledge sharing and technology adoption across the business.
- Provide Level 2 support for incidents and service requests escalated from the Service Desk.
- Deliver hands-on support for meeting room, video conferencing and audio-visual technology.
- Troubleshoot workplace hardware, Microsoft 365 services and end-user technology issues.
- Manage tickets through to resolution, maintaining clear communication with stakeholders.
- Work with specialist teams and suppliers to resolve complex technical issues.
- Create and maintain knowledge articles, user guidance and support documentation.
- Support asset management activities and technology lifecycle processes.
- Contribute to service improvements, root cause analysis and project delivery.
- Deliver a positive, responsive and professional customer experience.
- What We’re Looking For
We’re interested in candidates who combine strong technical expertise with excellent customer service skills.
You’ll enjoy solving problems, building relationships and working in a collaborative environment where no two days are the same.
You’ll have experience supporting users in a professional corporate environment and be comfortable taking ownership of technical issues through to resolution.
- Previous experience providing Level 2 IT support in a customer-facing environment.
- Strong knowledge of Microsoft 365, including Teams, Exchange, One Drive and Share Point.
- Experience supporting meeting room and audio-visual technology.
- Familiarity with Microsoft Entra ID, Azure Virtual Desktop and Active Directory environments.
- Experience using Service Now or a similar IT Service Management platform.
- Understanding of ITIL principles and service management best practice.
- Strong troubleshooting, communication and stakeholder management skills.
- Ability to work independently while contributing positively to a wider team.
- Experience within a professional services environment would be advantageous.
Ready to grow, belong and impact?
At Forvis Mazars diversity, equity and inclusion are central to our values.
We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.
We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.
We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.
At Forvis Mazars, we promote an environment in which you cangrowyour skills, belongto a team that values your ideas, and make animpactthat matters.
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Service Delivery Consultant employer: Forvis Mazars in the UK
Forvis Mazars is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for professionals in the financial planning sector. With a strong focus on regulatory knowledge and governance, employees are empowered to make impactful decisions while benefiting from comprehensive training and growth opportunities. Located in the UK, the firm offers a dynamic environment where innovation meets compliance, ensuring that team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forvis Mazars in the UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forvis Mazars in the UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forvis Mazars in the UK!
✨Direct Apply to Forvis Mazars in the UK
Let's not forget to apply directly through the Forvis Mazars in the UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forvis Mazars in the UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forvis Mazars in the UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forvis Mazars in the UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
