At a Glance
- Tasks: Support the Branch Director with sales and admin tasks while delivering excellent customer service.
- Company: Join Fortus, Europe's fastest-growing security distributor with a friendly team culture.
- Benefits: Enjoy a competitive salary, 20 days leave, pension scheme, and full training.
- Other info: Full-time role with opportunities for growth in a thriving industry.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in customer service and basic sales principles; confident communicator.
The predicted salary is between 28800 - 43200 € per year.
We are looking for a Branch Assistant on a permanent, full-time basis to join our friendly team in the Bristol Branch. This is a key role as your focus will be supporting the Branch Director in all aspects of sales and administration support. You will also be dealing with customers and suppliers either face to face on the Trade Counter or on the phone and managing their enquiries. If you take pride in a job well done and enjoy working within a fast-paced environment whilst delivering great customer service, then this could be the career move for you.
Key Responsibilities
- Administration: Administration of customer orders, records & invoicing. Providing a service of excellence to all customers and work colleagues.
- Customer support: Act as first point of contact for our customers and deal appropriately with incoming sales or enquiries.
- Processing Orders & Quotations: You will listen to customer requirements, taking orders over the phone or in person.
- Product Returns: When products are returned your attention to detail will ensure our processes are completed and all administration is up to date.
- Trade Counter support: You will ensure all customers receive an excellent, professional service when they visit us at the trade counter or when you speak to them on the phone. All customer queries will be dealt with efficiently and professionally.
- You may be required to undertake other duties within the branch, in line with the needs of the business.
Skills, Knowledge, and Qualifications
- Experience working in a multi-branch trade counter business, ideally with an Electrical Wholesaler or Security Distributor.
- Basic understanding of sales principles and customer service practices.
- A confident communicator.
- Ability to work effectively as part of a team and willing to undertake other duties in line with the needs of the business.
- Basic data entry and computer skills.
- Must hold a full UK driving licence for delivery cover as and when required.
What we can offer you:
- This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am – 5:00pm, 40 hours per week.
- Competitive salary
- 20 days annual leave plus bank holidays
- Auto enrolment Pension Scheme
- Full training
About Fortus
We are Fortus. We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands. We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions. We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge. We are Fortus. We’re here to change the game.
Branch Assistant in Newport employer: Fortus
Fortus is an exceptional employer, offering a vibrant work culture in the heart of Bristol where teamwork and customer service excellence are at the forefront. With competitive salaries, generous annual leave, and a commitment to employee training and development, we empower our staff to thrive in their roles while contributing to our rapid growth as Europe's leading security distributor. Join us to be part of a dynamic team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortus. Understand their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers face-to-face and over the phone, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your teamwork! Fortus values collaboration, so come prepared with examples of how you've worked effectively in a team before. Highlight your ability to adapt and take on different roles as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Fortus family. Don’t miss out on this opportunity!
We think you need these skills to ace Branch Assistant in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in sales, customer service, or administration to show us you’re the perfect fit for the Branch Assistant role.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that explains why you want to join our team at Fortus. Share your passion for customer service and how you can contribute to our fast-paced environment.
Showcase Your Communication Skills:As a Branch Assistant, you'll be the first point of contact for our customers. Use your application to demonstrate your confident communication style. Whether it’s through your CV or cover letter, let us see how you can engage with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Fortus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Assistant role. Familiarise yourself with the key responsibilities like customer support and administration tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Prepare for Common Questions
Anticipate questions related to sales principles and your experience in a trade counter environment. Practise your responses so you can answer confidently. It’s also a good idea to prepare a few questions to ask them about the company culture or team dynamics.
✨Dress the Part
Even though it’s a friendly team, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A professional appearance can set a positive tone right from the start.
