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- Tasks: Support sales and administration while delivering excellent customer service.
- Company: Join Fortus, Europe's fastest-growing security distributor with a friendly team.
- Benefits: Competitive salary, 20 days leave, pension scheme, and full training.
- Why this job: Be part of a dynamic team making a real impact in the security industry.
- Qualifications: Customer service experience and basic computer skills required.
- Other info: Full-time role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a Branch Assistant on a permanent, full-time basis to join our friendly team in the Belfast Branch. This is a key role as your focus will be supporting the Branch Director in all aspects of sales and administration support. You will also be dealing with customers and suppliers either face to face on the Trade Counter or on the phone and managing their enquiries. If you take pride in a job well done and enjoy working within a fast-paced environment whilst delivering great customer service, then this could be the career move for you.
Key Responsibilities
- Administration: Administration of customer orders, records & invoicing. Providing a service of excellence to all customers and work colleagues.
- Customer support: Act as first point of contact for our customers and deal appropriately with incoming sales or enquiries.
- Processing Orders & Quotations: You will listen to customer requirements, taking orders over the phone or in person.
- Product Returns: When products are returned your attention to detail will ensure our processes are completed and all administration is up to date.
- Trade Counter support: You will ensure all customers receive an excellent, professional service when they visit us at the trade counter or when you speak to them on the phone. All customer queries will be dealt with efficiently and professionally.
- You may be required to undertake other duties within the branch, in line with the needs of the business.
Skills, Knowledge, and Qualifications
- Experience working in a multi-branch trade counter business, ideally with an Electrical Wholesaler or Security Distributor.
- Basic understanding of sales principles and customer service practices.
- A confident communicator.
- Ability to work effectively as part of a team and willing to undertake other duties in line with the needs of the business.
- Basic data entry and computer skills.
- Must hold a full UK driving licence for delivery cover as and when required.
What we can offer you:
- This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am – 5:00pm, 40 hours per week.
- Competitive salary
- 20 days annual leave plus bank holidays
- Auto enrolment Pension Scheme
- Full training
We are Fortus. We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands. We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions. We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge. We are Fortus. We’re here to change the game. Future. Secure.
Branch Assistant in Belfast employer: Fortus
Contact Detail:
Fortus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortus. Understand their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in a fast-paced environment, just like they’re looking for.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Branch Assistant position.
We think you need these skills to ace Branch Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in sales, customer service, or administration that aligns with what we’re looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Branch Assistant role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: As a Branch Assistant, you'll be the first point of contact for our customers. Make sure your application showcases your confident communication style. Whether it's in your writing or examples from past experiences, let us see your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fortus
✨Know Your Stuff
Before the interview, make sure you understand the role of a Branch Assistant inside out. Familiarise yourself with the key responsibilities like customer support and order processing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customers face-to-face and over the phone, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolve an issue.
✨Prepare for Common Questions
Anticipate questions related to sales principles and your experience in a trade counter environment. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you had to manage multiple tasks at once?' This will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Branch Assistant. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.