At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and project delivery.
- Company: Join a leading contractor in the social housing sector with a strong reputation.
- Benefits: Competitive salary up to £33,000 plus a great package.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in resident liaison or customer service roles is essential.
The predicted salary is between 33000 - 33000 £ per year.
Location: Lewisham
Salary: Up to £33,000 + Package
Contract: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the programme of works.
- Communicate project information, work schedules, and access requirements to residents.
- Arrange appointments, conduct resident visits, and hold pre-start meetings.
- Manage resident expectations and resolve any queries or complaints professionally.
- Liaise closely with site managers, supervisors, client representatives, and subcontractors.
- Support vulnerable residents and ensure appropriate measures are in place throughout the works.
- Maintain accurate records of resident communications, appointments, and project updates.
- Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.
- Promote a high standard of customer care and help ensure projects are delivered on time.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
- Experience working on internal and/or external planned maintenance projects within the social housing sector.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office and internal management systems.
- Full UK driving licence.
- A proactive, customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
Resident Liaison Officer in Swanley employer: Fortus Recruitment
Fortus Recruitment is an excellent employer for Fire Alarm Engineers, offering competitive rates and immediate starts on long-term social housing projects in Yeovil and surrounding areas. With a strong commitment to employee growth and a supportive work culture, you will have the opportunity to work independently while ensuring compliance with fire safety regulations, all within a company that values your skills and provides necessary resources like digs for convenience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Swanley
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fortus Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Fortus Recruitment.
We think you need these skills to ace Resident Liaison Officer in Swanley
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fortus Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
