Reactive Repairs Manager
We provide maintenance and repair services to residential properties across the Guildford Borough area. Our workstreams include emergency, urgent and routine responsive repairs, planned works and other maintenance activities instructed by the client.
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We are seeking a conscientious, enthusiastic and experienced Reactive Repairs Manager with a positive, solutions-focused approach. Applicants must have a strong background in housing maintenance and repairs, with experience as a supervisor or manager. The postholder must maintain a professional appearance and attitude and act politely and courteously at all times.
All contract employees are required to pass a Disclosure and Barring Service (DBS) check.
Key Responsibilities
- Take primary responsibility for the safe, efficient and timely delivery of emergency, urgent and routine responsive repairs from initial receipt through allocation, attendance, completion and closure.
- Manage the daily repairs operation with the Resource Controller, Helpdesk and Supervisors, ensuring work is correctly prioritised, appropriately resourced and delivered within contractual service-level timescales.
- Maintain effective control of work in progress, reviewing emergencies, overdue, approaching-target and high-risk orders and taking prompt action to prevent or recover service failures.
- Ensure the job management system contains accurate and current information, including appointments, operative notes, variations, follow-on works, access attempts and satisfactory completion evidence.
- Manage the availability, allocation and productivity of directly employed trades and subcontractors, ensuring the correct skills and resources are available to meet routine, seasonal and peak demand.
- Monitor and improve appointment keeping, first-time completion, productivity, work quality and customer service, addressing delays, repeat visits, recalls and other performance concerns.
- Maintain effective communication with residents and Guildford Borough Council, providing timely updates on appointments, delays, priority cases, operational performance and recovery actions. xgikmsk
- Ensure Supervisors, operatives and subcontractors work safely and comply with contractual requirements, approved RAMS, permits to work and site-operating procedures.
Reactive Repairs Manager in Stoughton employer: Fortus Recruitment
As a leading nationwide construction contractor, we pride ourselves on fostering a supportive and dynamic work environment for our Site Managers in Bath. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation, ensuring that you can thrive while delivering impactful projects in social housing. Join us to be part of a team that not only values your contributions but also invests in your future.
