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- Tasks: Engage with residents, book appointments, and handle complaints while supporting site teams.
- Company: Fortus Recruitment Group connects talent with the repairs and maintenance industry.
- Benefits: Earn up to £16.00 per hour with potential for permanent placement.
- Why this job: Join a dynamic team making a real impact in community housing projects.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
- Other info: Immediate start available; perfect for those seeking flexible work opportunities.
Resident Liaison Officer – Temporary/Freelance Planned Maintenance – Property Services Up to £16.00 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire, and they are carrying out a planned works programme in Colchester. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly external and FRA renewal works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary to permanent and they are looking to get someone started immediately. Please apply directly for this role or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. TPBN1_UKTJ
Resident Liaison Officer employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents during planned maintenance projects. Understanding their concerns will help you communicate effectively and build trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Network with professionals in the repairs and maintenance industry. Attend local events or join online forums to connect with others who may have insights or leads on similar roles, including those at StudySmarter.
✨Tip Number 3
Brush up on your IT skills, particularly in software used for scheduling and communication. Being tech-savvy can set you apart from other candidates and show that you're ready to handle the demands of the role.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios where you've successfully resolved resident complaints or built strong relationships with tenants. Real-life examples will demonstrate your experience and suitability for the position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer. Focus on your communication skills, ability to handle resident complaints, and any previous work in planned maintenance or property services.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with condition surveys, booking appointments, and working with both tenants and contractors. Show enthusiasm for the role and the company.
Highlight IT Skills: Since good IT skills are desired for this position, be sure to mention any relevant software or tools you are proficient in. This could include property management systems or general office software.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Fortus Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Consider sharing examples from your past experiences where you successfully resolved resident complaints or built relationships with tenants.
✨Highlight Your IT Proficiency
Good IT skills are essential for this role. Make sure to mention any relevant software or tools you are familiar with that can aid in booking appointments or conducting condition surveys. If you've used specific property management systems, be ready to discuss your experience with them.
✨Emphasise Teamwork and Independence
This position requires the ability to work well within a team as well as independently. Prepare to discuss situations where you have successfully collaborated with site teams or managed tasks on your own. This will show your versatility and adaptability.
✨Research the Company and Project
Familiarise yourself with Fortus Recruitment Group and their client’s planned works programme. Understanding the specifics of the projects in Colchester will allow you to ask informed questions and demonstrate your genuine interest in the role during the interview.
