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- Tasks: Engage with residents, manage appointments, and resolve complaints while supporting site teams.
- Company: Fortus Recruitment Group connects talent with opportunities in the repairs and maintenance sector.
- Benefits: Enjoy a permanent role with immediate start and the chance to build valuable relationships.
- Why this job: Join a dynamic team making a real impact on community living through planned maintenance projects.
- Qualifications: Experience as a Resident Liaison Officer, strong communication skills, and good IT proficiency required.
- Other info: This role offers a chance to work independently and collaboratively in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Resident Liaison Officer – Permanent
Planned Maintenance – Property Services
Up to £33,000 plus package
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.
Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team.
My client are based in Hertfordshire and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works.
Within this role, day to day duties will include but not be limited too;
Booking in appointments to visit occupied properties
Carrying out condition surveys
Dealing with resident complaints
Working hand in hand with the site team to get works completed to the correct standard
Building strong relationships with tenants and contractors
My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.
This is a temporary position with potential to develop your career.
Please apply directly for this role or contact Jamie Goodhew for more information.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Resident Liaison Officer employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents during planned maintenance projects. Understanding their concerns will help you communicate effectively and build trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Network with professionals in the repairs and maintenance industry. Attend local events or join online forums to connect with others who may have insights or opportunities related to the role you're interested in.
✨Tip Number 3
Brush up on your IT skills, especially software commonly used in property management and communication tools. Being tech-savvy can set you apart from other candidates and show that you're ready to handle the demands of the job.
✨Tip Number 4
Prepare for potential interview questions by thinking about past experiences where you've successfully resolved resident complaints or built relationships with tenants. Having concrete examples ready will demonstrate your capability and experience in the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific duties mentioned in the job description, such as booking appointments, conducting surveys, and handling resident complaints.
Tailor Your CV: Customise your CV to highlight relevant experience in the repairs and maintenance industry. Emphasise your communication skills, both verbal and written, as well as your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experience that demonstrate your suitability for the position, particularly in dealing with residents and contractors.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Fortus Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Consider sharing examples from your past experiences where you successfully resolved resident complaints or built relationships with tenants.
✨Highlight Your IT Proficiency
Good IT skills are essential for this role. Make sure to mention any relevant software or tools you are familiar with that can aid in booking appointments or conducting condition surveys. If you've used specific systems in previous roles, be ready to discuss how they helped you in your work.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss situations where you collaborated with site teams to ensure projects were completed to standard, as well as instances where you took initiative on your own. This will show your versatility and adaptability.
✨Research the Company and Its Projects
Familiarise yourself with Fortus Recruitment Group and their client’s planned works programme in Bedfordshire. Understanding the specifics of the projects they undertake will allow you to ask informed questions and show genuine interest in the role during the interview.
