At a Glance
- Tasks: Be the go-to person for residents during exciting external works projects.
- Company: Join a leading contractor with a strong focus on community engagement.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Other info: Immediate start available in a dynamic and supportive environment.
- Why this job: Help residents navigate changes while building strong community relationships.
- Qualifications: Experience in resident liaison or customer service roles is a must.
The predicted salary is between 31500 - 38500 £ per year.
Location: Portsmouth & Southampton
Salary: £20-22ph
Contract: Temp Until January
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Portsmouth and Southampton, working on an external works programme. This is a fantastic opportunity for an experienced RLO looking to join an established team, working closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the internal and external works programme.
- Carry out resident visits, pre-start meetings and regular communication throughout the works.
- Explain the scope and programme of works clearly to residents.
- Arrange access and appointments with residents where required.
- Keep residents informed of progress, upcoming works and any changes to the programme.
- Identify and support vulnerable residents, putting appropriate measures in place where required.
- Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
- Liaise closely with site managers, supervisors, contractors and client representatives.
- Attend site and resident meetings as required.
- Maintain accurate records of resident communications, visits, appointments and feedback.
- Escalate any issues or concerns and ensure they are followed through to resolution.
- Help minimise disruption to residents and maintain strong relationships throughout the programme.
- Promote excellent customer service and resident engagement.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
- Experience working on external works, planned works, refurbishment or social housing projects.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident dealing with residents, contractors and client representatives.
- Good IT and administrative skills.
- Full UK driving licence preferred.
- A proactive, professional and customer-focused approach.
If you are an experienced RLO looking for an immediate and temporary opportunity in Portsmouth and Southampton, please apply today or contact Fortus Recruitment for a confidential discussion.
Resident Liaison Officer employer: Fortus Recruitment
As a leading nationwide construction contractor, we pride ourselves on fostering a supportive and dynamic work environment for our Site Managers in Bath. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation, ensuring that you can thrive while delivering impactful projects in social housing. Join us to be part of a team that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment!
How to prepare for a job interview at Fortus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
