At a Glance
- Tasks: Engage with residents, manage appointments, and ensure smooth project execution.
- Company: Fortus Recruitment Group connects talent with the repairs and maintenance industry.
- Benefits: Competitive salary up to £38,000 plus a comprehensive package.
- Other info: Immediate start available; temporary to permanent position.
- Why this job: Join a dynamic team making a real impact in community housing projects.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 30400 - 42000 £ per year.
Profile
Our client, a contractor based in the South East, is currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.
Our client is based in South London and is carrying out internal and external planned maintenance as well as re‑cladding projects. Works delivered include kitchen and bathroom replacements, roof renewals, window and door upgrades, and cladding installation.
Projects are delivered to scattered properties as well as low and high rise tower blocks.
Responsibilities
- Act as the point of contact when the client or tenant requires job updates.
- Own all complaints and ensure they are dealt with promptly and effectively.
- For longer planned works, keep the tenant updated on progress and be present if any issues arise.
- Work with the Contract Manager to ensure the client is informed of any issues and that enquiries have been addressed.
- Support the help‑desk with emails from sub‑contractors and clients on a daily basis.
- Visit tenants when required.
Qualifications
Experience as a Resident Liaison Officer, strong communication skills over the phone and face‑to‑face, good IT skills. Ability to work both independently and within a team.
Benefits
This is a great opportunity to join a growing business on a permanent basis.
Equal Opportunity
Fortus Recruitment Group is an equal opportunities employer.
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Resident Liaison Officer in Ealing employer: Fortus Recruitment
As a leading nationwide construction contractor, we pride ourselves on fostering a supportive and dynamic work environment for our Site Managers in Bath. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation, ensuring that you can thrive while delivering impactful projects in social housing. Join us to be part of a team that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Ealing
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents during planned maintenance projects. Understanding their concerns will help you communicate effectively and build trust.
✨Tip Number 2
Network with professionals in the repairs and maintenance industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Resident Liaison Officer role.
✨Tip Number 3
Brush up on your IT skills, particularly in software used for scheduling and communication. Being tech-savvy will make you more efficient in managing appointments and resident interactions.
✨Tip Number 4
Prepare for potential interview questions by thinking about past experiences where you've successfully resolved resident complaints or built strong relationships. Real-life examples will demonstrate your capability in this role.
We think you need these skills to ace Resident Liaison Officer in Ealing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Resident Liaison Officer. Focus on your communication skills, ability to handle resident complaints, and any previous work in planned maintenance or refurbishment projects.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the job description. Mention your experience with condition surveys and working with site teams, and express your enthusiasm for building relationships with tenants and contractors.
Showcase Your IT Skills:Since good IT skills are desired for this role, include any relevant software or tools you are proficient in. This could be anything from project management software to basic office applications.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortus Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Consider sharing examples from your past experiences where you successfully resolved resident complaints or built relationships.
✨Familiarise Yourself with Planned Maintenance
Understanding the specifics of planned maintenance and refurbishment projects will give you an edge. Research common practices and challenges in the industry, especially those related to occupied properties, so you can speak knowledgeably about them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with difficult residents or coordinating with site teams. Think through potential scenarios and formulate your responses to highlight your problem-solving skills and teamwork.
✨Demonstrate IT Proficiency
Since good IT skills are desired for this role, be ready to discuss your experience with relevant software or tools. If you have used any specific systems for booking appointments or conducting surveys, mention these to show your technical competence.
