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- Tasks: Manage resident relations and oversee planned maintenance projects.
- Company: Join a leading national construction contractor with a strong reputation in social housing.
- Benefits: Enjoy a competitive salary, plus a comprehensive benefits package.
- Other info: This role offers opportunities for professional growth and development.
- Why this job: Make a real impact in the community while working on meaningful projects.
- Qualifications: Experience in resident liaison and project management is essential.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by Fortus Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Fortus Recruitment
Director | Fortus Recruitment Group | Property Services & Construction Recruitment |
Fire Protection & Planned Maintenance- Projects within London & Home Counties
Our client, a construction & fire protection specialist, are currently looking for an experienced Resident Liaison Manager to join their growing team.
They are based in East London but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be passive fire works for housing associations and local authorities.
Within this role, day to day duties will include but not be limited too:
Writing and Building Processes for a robust and competent Liaison team
Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes
- Work hand in hand with director to build resident liaison function
- Manage RLOS and build Resident Liaison Team
- To be the point of contact when the client or tenant requires job updates.
- Own all complaints and ensure that these are dealt with in a prompt and effective manner
- For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
- Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
- Support the help-desk with emails that come in from sub-contractors and client on a daily basis
- Visit tenants when required.
- Carry out condition and customer satisfaction surveys
- Arranging and booking appointments/visits to properties
My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.
If this role is of interest please apply or contact Danny Mangan for more information.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Strategy/Planning, and Writing/Editing
-
Industries
Repair and Maintenance, Fire Protection, and Construction
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Resident Liaison Manager employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Manager
✨Tip Number 1
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on opportunities at StudySmarter.
✨Tip Number 2
Research our recent projects and initiatives related to planned maintenance and decarbonisation. Being knowledgeable about our work will help you stand out during discussions and show your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your experience in managing resident liaison effectively. Think of specific examples where you've successfully navigated challenges, as this will demonstrate your capability for the role.
✨Tip Number 4
Familiarise yourself with the local authority's priorities and challenges in social housing. This knowledge can help you tailor your conversations and show how you can contribute to their goals through your role at StudySmarter.
We think you need these skills to ace Resident Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Resident Liaison Manager. Tailor your application to highlight relevant experience in planned maintenance and social housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that align with the responsibilities of the position. Include specific examples of how you've successfully managed resident relations or similar projects.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in this role and how your skills and experiences make you a perfect fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortus Recruitment
✨Know the Company and Its Projects
Before your interview, research the construction contractor's recent projects, especially those related to planned maintenance and decarbonisation. Understanding their work will help you demonstrate your interest and show how your experience aligns with their goals.
✨Highlight Relevant Experience
Prepare to discuss your previous roles as a Resident Liaison Officer or in similar positions. Be ready to provide specific examples of how you've successfully managed resident relationships and handled challenges in social housing projects.
✨Demonstrate Communication Skills
As a Resident Liaison Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle difficult conversations with residents, so think of strategies that showcase your diplomacy and problem-solving skills.
✨Prepare Questions for the Interviewers
Show your enthusiasm by preparing insightful questions about the company's future projects, team dynamics, and expectations for the role. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.