At a Glance
- Tasks: Lead resident engagement and manage relationships on exciting refurbishment projects.
- Company: Join a top recruitment agency in the repairs & maintenance industry.
- Benefits: Enjoy a competitive salary, career progression, and ongoing training.
- Other info: Collaborative environment with a focus on employee wellbeing.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Salary: Up to £36k + package
Location: Midlands
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to join their planned maintenance team across the Midlands region. This role focuses on refurbishment and planned works projects within occupied residential properties.
As the senior point of contact for residents, you will play a key role in managing stakeholder relationships, resolving escalated issues, and ensuring a first-class customer journey throughout the lifecycle of the project.
Key Responsibilities- Lead resident engagement activities across multiple planned maintenance and refurbishment projects.
- Act as the primary point of contact for residents, clients, and key stakeholders throughout the programme of works.
- Coordinate appointments, property visits, and access arrangements to support project delivery.
- Conduct resident consultations, home visits, and customer satisfaction surveys.
- Manage and resolve complex resident complaints and escalations, ensuring positive outcomes.
- Work closely with Contracts Managers, Site Managers, and operational teams to ensure projects are delivered on time and to a high standard.
- Monitor resident satisfaction and identify areas for service improvement.
- Maintain accurate records, project trackers, and client reporting requirements.
- Support and mentor junior Resident Liaison Officers where required.
- Ensure all resident liaison activities are delivered in line with client expectations and contractual KPIs.
- Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction.
- Experience handling escalated complaints and managing stakeholder expectations.
- Strong relationship-building and customer service skills.
- Excellent verbal and written communication abilities.
- Confident working with clients, residents, and operational teams at all levels.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Proficient in Microsoft Office and project management systems.
- Full UK driving licence and access to a vehicle.
- Flexible approach to travel across the Midlands region.
- Competitive salary and benefits package.
- Career progression opportunities.
- Employee referral scheme.
- Ongoing training and professional development.
- Employee wellbeing support.
- Friendly and collaborative working environment.
If you are interested in this position, please apply or if you would like to have a confidential chat, please call our office and speak to Taylor Johnston.
Senior Resident Liaison Officer in Nottingham employer: Fortus Recruitment
Fortus Recruitment Group is an excellent employer, offering a competitive salary and benefits package alongside ample career progression opportunities within a friendly and collaborative working environment. As a Senior Resident Liaison Officer in the Midlands, you will not only engage with residents and stakeholders but also receive ongoing training and support for your professional development, ensuring a meaningful and rewarding career in the repairs and maintenance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance industry. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent works and challenges in the Midlands area. This will help you tailor your responses and show that you’re genuinely interested in the role of Senior Resident Liaison Officer.
✨Tip Number 3
Practice your communication skills! As a Senior RLO, you’ll need to engage with residents and stakeholders effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Senior Resident Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in planned maintenance and refurbishment. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Resident Liaison Officer role. Share specific examples of how you've managed stakeholder relationships and resolved complaints in the past.
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Fortus Recruitment
✨Know Your Projects
Before the interview, get familiar with the types of refurbishment and planned maintenance projects the company has worked on. This will help you speak confidently about how your experience aligns with their needs and show that you're genuinely interested in their work.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, strong communication is key. Prepare examples of how you've successfully managed stakeholder relationships or resolved complaints in the past. Be ready to demonstrate your verbal and written communication skills during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like an escalated resident complaint. Think through your approach to problem-solving and be ready to discuss your strategies for ensuring positive outcomes.
✨Highlight Your Organisational Skills
With multiple projects on the go, being organised is crucial. Share examples of how you've managed various tasks simultaneously, perhaps using project management tools or techniques. This will reassure them that you can handle the demands of the role.
