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- Tasks: Lead a team to ensure excellent communication with residents during construction projects.
- Company: Join a growing construction and fire protection specialist based in East London.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Why this job: Be the voice for residents and help improve their living conditions.
- Qualifications: Experience in resident liaison and strong communication skills required.
- Other info: Dynamic role with opportunities to work on impactful projects across London.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a construction and fire protection specialist, is currently looking for an experienced Resident Liaison Manager to join their growing team. They are based in East London but operate nationally. Projects will be delivered around London and the M25. Works that they specialise in will be passive fire works for housing associations and local authorities.
Within this role, day-to-day duties will include but not be limited to:
- Writing and building processes for a robust and competent liaison team.
- Ensuring the correct resident liaison structure is built in order to deliver cladding remediation schemes.
- Working hand in hand with the director to build the resident liaison function.
- Managing RLOS and building the Resident Liaison Team.
- Being the point of contact when the client or tenant requires job updates.
- Owning all complaints and ensuring that these are dealt with in a prompt and effective manner.
- For longer planned works, keeping the tenant updated with progress and being available if there are any issues that arise.
- Working with the Contract Manager and site team to ensure that the client is informed of any issues and that enquiries are dealt with.
- Supporting the help-desk with emails from sub-contractors and clients on a daily basis.
- Visiting tenants when required.
- Carrying out condition and customer satisfaction surveys.
- Arranging and booking appointments/visits to properties.
My client is seeking someone with experience working as a Senior Resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face-to-face, and good IT skills. The ability to work within a team and independently is also desired.
If this role is of interest, please apply or contact Danny Mangan for more information.
Resident Liaison Manager in London employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and fire protection sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially around London and the M25. Knowing their work will help you stand out and show you're genuinely interested.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, practice how you'll convey your experience as a Resident Liaison Manager. Clear and confident communication is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you with tips and resources to ace your job search.
We think you need these skills to ace Resident Liaison Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Manager role. Highlight your relevant experience in resident liaison and communication skills, as these are key for this position.
Showcase Your Communication Skills: Since strong communication is a must-have for this role, give examples of how you've effectively communicated with clients or tenants in the past. This could be through managing complaints or providing updates on projects.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Fortus Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Manager. Familiarise yourself with the specifics of cladding remediation schemes and how to effectively manage resident communications. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Resident Liaison Manager, strong communication is key. Prepare examples of how you've successfully handled tenant complaints or kept clients updated on project progress. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company’s approach to resident liaison and how they measure success in this role. This shows your genuine interest and helps you assess if the company aligns with your values.
✨Demonstrate Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share specific instances where you collaborated with site teams or managed tasks autonomously. This balance is crucial for the Resident Liaison Manager position, so make sure to emphasise it!
