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- Tasks: Coordinate appointments, conduct surveys, and support residents during maintenance projects.
- Company: Join a leading recruitment agency in the repairs and maintenance industry.
- Benefits: Competitive salary up to £38k plus a comprehensive package.
- Other info: Dynamic role with opportunities to build relationships and develop your career.
- Why this job: Make a difference by enhancing living conditions for residents in your community.
- Qualifications: Experience as a Resident Liaison Officer with strong communication and IT skills.
The predicted salary is between 36000 - 40000 £ per year.
Salary: Up to £38k + package
Location: Clapham Junction
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Clapham area. This role focuses on recladding projects and involves working in occupied properties and offices.
Key Responsibilities:- Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
- Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
- Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
- Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
- Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.
- Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
- Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
- Strong IT skills to manage scheduling, reporting, and communication.
- A proactive and customer-focused approach to problem-solving.
- Ability to work well within a team and manage multiple tasks simultaneously.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Resident Liaison Officer in Kennington employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Kennington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the repairs and maintenance industry. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for the interview by researching the company and their recent projects. We want you to show them that you’re genuinely interested in their work, especially in planned maintenance and recladding projects.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to handle resident complaints and concerns. We suggest role-playing with a friend to get comfortable with potential scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that job!
We think you need these skills to ace Resident Liaison Officer in Kennington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Resident Liaison Officer and help you tailor your application to match our needs.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and contractors, highlight your communication skills in your application. Use examples from your past experiences to demonstrate how you’ve effectively handled resident concerns or collaborated with teams.
Be Specific About Your Experience: When detailing your experience, be specific about your previous roles related to planned maintenance or similar projects. We want to see how your background aligns with the responsibilities of the Resident Liaison Officer position.
Apply Through Our Website: Once you’ve polished your application, don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for the role.
How to prepare for a job interview at Fortus Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of planned maintenance and recladding projects, as well as the importance of resident support and relationship building.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to handle resident complaints and collaborate with contractors. Think of situations where you successfully resolved issues or built strong relationships.
✨Be Ready to Discuss IT Proficiency
As the job requires strong IT skills, be prepared to talk about the tools and software you’ve used for scheduling and reporting. If you have experience with specific platforms, mention them and how they helped you manage tasks effectively.
✨Demonstrate a Customer-Focused Mindset
During the interview, highlight your proactive approach to problem-solving and how you prioritise customer satisfaction. Share anecdotes that illustrate your commitment to providing high-quality service to residents and ensuring minimal disruption during maintenance work.