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- Tasks: Coordinate appointments, conduct surveys, and support residents during maintenance projects.
- Company: Join a leading recruitment agency in the repairs & maintenance industry.
- Benefits: Competitive salary up to £35K plus a comprehensive package.
- Why this job: Make a difference by building relationships and ensuring smooth maintenance processes.
- Qualifications: Experience as a Resident Liaison Officer with strong communication and IT skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the Brentford area. This role focuses on internal projects and involves working in occupied properties and offices.
Key Responsibilities:
- Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
- Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
- Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
- Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
- Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.
Key Skills & Experience:
- Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
- Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
- Strong IT skills to manage scheduling, reporting, and communication.
- A proactive and customer-focused approach to problem-solving.
- Ability to work well within a team and manage multiple tasks simultaneously.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Resident Liaison Officer in Ilford employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Ilford
✨Tip Number 1
Get to know the company! Research their projects and values so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to resident liaison roles. Think about your past experiences and how they relate to the job description – this will help you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Resident Liaison Officer in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience in planned maintenance and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with our team in Brentford.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we really value!
How to prepare for a job interview at Fortus Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with appointment booking, conducting condition surveys, and handling resident complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively interacted with residents and contractors in the past. Think about specific situations where you resolved issues or built strong relationships, as these will highlight your suitability for the role.
✨Be Ready to Discuss IT Proficiency
As the job requires strong IT skills for scheduling and reporting, be prepared to discuss your experience with relevant software or tools. If you've used any specific systems in previous roles, mention them and explain how they helped you manage tasks efficiently.
✨Demonstrate a Customer-Focused Mindset
The role emphasises a proactive and customer-focused approach, so think of examples where you've gone above and beyond to support residents or clients. This will show that you understand the importance of maintaining positive relationships and are committed to providing excellent service.