At a Glance
- Tasks: Be the go-to person for residents during exciting external refurbishment projects.
- Company: Join a well-established contractor making a difference in social housing.
- Benefits: Earn £19 per hour on a temporary 12-week contract with flexible working.
- Other info: Great opportunity to develop skills in a supportive environment.
- Why this job: Make a real impact by enhancing community living and ensuring resident satisfaction.
- Qualifications: Experience in resident liaison or customer service is a plus.
The predicted salary is between 19 - 19 £ per hour.
Resident Liaison Officer (RLO) - External Planned Works
Location
Gravesham
Rate
£19 per hour
Contract
Temporary (12 Weeks)
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors.
We are currently working with a well-established contractor who is looking to recruit an experienced
Resident Liaison Officer to join their team on a
12-week temporary contract supporting an external planned maintenance programme across Gravesham.
This is an excellent opportunity for an experienced RLO to play a key role in delivering external refurbishment works to occupied social housing properties.
You will act as the main point of contact for residents, ensuring they are kept fully informed throughout the programme while delivering an exceptional level of customer service.
Key Responsibilities
- Act as the primary point of contact for residents throughout the external works programme.
- Keep residents informed of work schedules, access requirements and project updates.
- Carry out resident consultations, property visits and pre-start meetings where required.
- Build positive relationships with residents and manage expectations throughout the project.
- Respond to resident enquiries, concerns and complaints, ensuring timely resolutions.
- Work closely with site managers, supervisors and operatives to coordinate works and resident access.
- Provide additional support to vulnerable residents and ensure individual needs are considered.
- Maintain accurate records of resident communications, appointments and project progress.
- Attend site and client meetings, providing updates on resident feedback and any ongoing issues.
- Promote excellent customer service and help achieve high resident satisfaction levels.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer.
- Experience working within social housing, planned maintenance, external refurbishment or property services is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage a busy workload.
- Confident using Microsoft Office and internal management systems.
- Full UK driving licence preferred.
- A proactive, professional and customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
We are an equal opportunities employer.
- INDTJ
- TPBN1_UKTJ
Resident Liaison Officer in Gravesend employer: Fortus Recruitment
Fortus Recruitment is an excellent employer for Fire Alarm Engineers, offering competitive rates and immediate starts on long-term social housing projects in Yeovil and surrounding areas. With a strong commitment to employee growth and a supportive work culture, you will have the opportunity to work independently while ensuring compliance with fire safety regulations, all within a company that values your skills and provides necessary resources like digs for convenience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Gravesend
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Fortus Recruitment.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Fortus Recruitment appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Resident Liaison Officer in Gravesend
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Fortus Recruitment know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Fortus Recruitment is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Fortus Recruitment
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
