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- Tasks: Coordinate repairs and servicing, ensuring top-notch customer service for tenants and clients.
- Company: Fortus Recruitment, a leader in connecting talent with top organisations.
- Benefits: Competitive salary, office-based role, and opportunities for career growth.
- Why this job: Make a real difference in tenants' lives while developing your professional skills.
- Qualifications: Experience in customer service and knowledge of the maintenance sector.
- Other info: Join a supportive team and enjoy a dynamic work environment.
The predicted salary is between 24000 - 30000 £ per year.
Salary: £28,000 - £33,000 per annum
Must have experience with tenants. This is an office-based role.
About the role:
- Deal with day-to-day telephone and email enquiries from tenants and clients, in a timely and professional manner.
- Liaise with tenants and clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
- Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
- Daily allocation of workload to engineers on our system.
- Make appointments for gas, electric and plumbing jobs from email enquiries and housing online portal.
- Review and monitor progress of works and book in further works.
- Provide quotes, update, and close jobs ensuring jobs are financially complete.
- Invoice jobs to correct clients.
- Distribute gas and electrical certification to clients as required.
- Ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
- Arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
- Ensure adequate and clear job notes and instructions are provided.
- Update clients and customers via emails and portals such as Fix Flo and CRM.
- Effective diary management and utilisation.
- Prioritise allocation of emergency and vulnerable tenant jobs.
- Provide a maintained level of tolerance when dealing with vulnerable and elderly customers.
- Reach KPIs and SLAs in line with business contracts.
- Build and maintain professional working relationships with those inside and outside of the business.
- Other duties as required to meet the needs of the company.
About you:
- IT literate.
- Customer service experience.
- Maintenance sector terminology.
- Housing experience.
- Driving license preferred unless living locally.
Repairs and Service Coordinator in Dartford employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Service Coordinator in Dartford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to repairs and customer service. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Repairs and Service Coordinator in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs and Service Coordinator role. Highlight your experience with tenants and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, and show us your enthusiasm for the position.
Showcase Your IT Skills: Since the role requires being IT literate, don’t forget to mention any relevant software or systems you’re familiar with. If you've used CRM systems or similar tools, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fortus Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the repairs and servicing sector. Familiarise yourself with common maintenance terminology and processes, as well as any relevant housing experience you have. This will show that you're not just a good communicator but also someone who understands the industry.
✨Customer Service is Key
Since this role involves dealing with tenants and clients, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to ensure satisfaction. Highlighting your ability to handle vulnerable customers with care will definitely set you apart.
✨Demonstrate Your Organisational Skills
The job requires effective diary management and workload allocation. Be ready to talk about how you prioritise tasks and manage your time. You might even want to share a story about a time when you successfully juggled multiple responsibilities without dropping the ball.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing jobs, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
