At a Glance
- Tasks: Be the go-to person for residents during exciting external works projects.
- Company: Join a leading recruitment firm in the construction and housing sectors.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Enjoy a dynamic role with a supportive team and positive work environment.
- Why this job: Make a real difference by enhancing resident experiences and communication.
- Qualifications: Previous RLO experience and excellent communication skills are a must.
The predicted salary is between 30000 - 34000 £ per year.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Location: Waltham Cross
Salary: £30,000–£34,000 plus package
Contract: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently recruiting for an experienced Resident Liaison Officer to join an external works project in Waltham Cross for 6 months. This is an excellent opportunity for someone with previous RLO experience who enjoys working closely with residents, keeping them informed and ensuring works are delivered with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the external works programme.
- Communicate planned works, schedules and any potential disruption clearly and effectively.
- Build positive relationships with residents, providing regular updates and support throughout the project.
- Respond to resident queries, concerns and complaints, ensuring issues are dealt with promptly.
- Liaise with site teams, contractors and management to help coordinate works and resolve issues.
- Carry out resident visits and maintain accurate records of communications and feedback.
- Help ensure a positive resident experience throughout the project.
Skills & Experience
- Previous experience working as a Resident Liaison Officer (RLO) is essential.
- Experience working on external works projects would be beneficial.
- Excellent communication and customer service skills.
- Ability to manage resident concerns professionally and effectively.
- Strong organisational skills and the ability to work independently.
- Full UK driving licence is essential.
This is a permanent opportunity with an external works project expected to last approximately six months, offering a salary of £30,000–£34,000.
If this something you are interested in, please apply or send your CV.
Resident Liaison Officer in Cheshunt employer: Fortus Recruitment
As a leading nationwide construction contractor, we pride ourselves on fostering a supportive and dynamic work environment for our Site Managers in Bath. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation, ensuring that you can thrive while delivering impactful projects in social housing. Join us to be part of a team that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Cheshunt
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Cheshunt
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment!
How to prepare for a job interview at Fortus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
