At a Glance
- Tasks: Lead a team to ensure smooth communication between residents and contractors on fire protection projects.
- Company: Join a growing construction and fire protection specialist based in East London.
- Benefits: Competitive salary, full-time role, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in community safety while developing your leadership skills.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our client, a construction & fire protection specialist, are currently looking for an experienced Resident Liaison Manager to join their growing team. They are based in East London but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be passive fire works for housing associations and local authorities.
Within this role, day to day duties will include but not be limited to:
- Writing and building processes for a robust and competent liaison team
- Ensuring correct resident liaison structure is built in order to deliver cladding remediation schemes
- Working hand in hand with the director to build the resident liaison function
- Managing RLOS and building the Resident Liaison Team
- Being the point of contact when the client or tenant requires job updates
- Owning all complaints and ensuring that these are dealt with in a prompt and effective manner
- Keeping the tenant updated with progress for longer planned works and being available if there are any issues that arise
- Working with the Contract Manager & Site team to ensure that the client is informed of any issues and that enquiries are dealt with
- Supporting the help-desk with emails from sub-contractors and clients on a daily basis
- Visiting tenants when required
- Carrying out condition and customer satisfaction surveys
- Arranging and booking appointments/visits to properties
My client is seeking someone with experience working as a Senior Resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face, and good IT skills. The ability to work within a team and independently is also desired.
If this role is of interest please apply or contact Danny Mangan for more information.
Resident Liaison Manager in Cardiff employer: Fortus Recruitment
Fortus Recruitment is an excellent employer for Fire Alarm Engineers, offering competitive rates and immediate starts on long-term social housing projects in Yeovil and surrounding areas. With a strong commitment to employee growth and a supportive work culture, you will have the opportunity to work independently while ensuring compliance with fire safety regulations, all within a company that values your skills and provides necessary resources like digs for convenience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Manager in Cardiff
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fortus Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Manager at Fortus Recruitment.
We think you need these skills to ace Resident Liaison Manager in Cardiff
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fortus Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
