At a Glance
- Tasks: Lead a dynamic team in managing repairs and delivering top-notch customer service.
- Company: Join a leading contractor known for its responsive repairs team.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Exciting role with a focus on KPIs and operational excellence.
- Why this job: Make a real difference in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in administration or planning, with strong team management skills.
The predicted salary is between 40000 - 40000 € per year.
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.
Key Responsibilities
- Managing day-to-day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance reporting
- Ensuring compliance with company procedures and service level agreements
Skills & Experience
- Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
- Experience working within responsive repairs, social housing, or maintenance environments
- Proven experience managing or supervising teams
- Strong understanding of KPI management and service performance monitoring
- Excellent customer service and communication skills
- Ability to work effectively within a fast-paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal scheduling systems
- Ability to prioritise workload and manage multiple tasks effectively
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Senior Repairs Administrator in Brentwood employer: Fortus Recruitment
Fortus Recruitment is an exceptional employer, offering a dynamic work environment in Brentwood where you can thrive as a Senior Repairs Administrator. With a strong focus on employee development, we provide opportunities for growth and advancement while fostering a supportive culture that values teamwork and excellence in customer service. Join us to be part of a leading contractor's responsive repairs team, where your contributions will directly impact service delivery and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Administrator in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Repairs Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their projects and values, so you can show them you’re not just another candidate but the perfect fit for their responsive repairs team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing teams and KPIs. We all know that confidence is key, so the more prepared you are, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Repairs Administrator in Brentwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and leading teams, as well as any relevant KPIs you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since delivering excellent customer service is key for this role, don’t forget to include examples of how you've resolved escalated queries or improved service delivery in your previous jobs. We love seeing real-life examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Fortus Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the repairs and maintenance sector. Familiarise yourself with common KPIs and how they relate to customer service. This will show that you understand the industry and can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've motivated or supported a team in a fast-paced environment. Highlighting your experience in managing workflows will set you apart.
✨Customer Service is Key
Prepare to talk about your approach to delivering excellent customer service. Have specific examples ready where you resolved escalated queries or improved service delivery. This will demonstrate your commitment to maintaining high standards.
✨Be Data Savvy
As the role involves monitoring performance data, be ready to discuss how you've used data to drive improvements in previous roles. Mention any experience you have with reporting tools or internal systems, as this will show you're comfortable with the administrative side of the job.
