At a Glance
- Tasks: Coordinate appointments and support residents during home refurbishments.
- Company: Join a leading recruitment agency in the repairs and maintenance industry.
- Benefits: Competitive salary up to £32K plus a great package.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by helping residents through their home improvements.
- Qualifications: Experience as a Resident Liaison Officer with strong communication skills.
The predicted salary is between 28800 - 35200 £ per year.
We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom refurbishments in the Brighton & Hastings area.
- Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
- Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
- Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
- Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
- Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.
Key Skills & Experience:
- Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
- Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
- Strong IT skills to manage scheduling, reporting, and communication.
- A proactive and customer-focused approach to problem-solving.
- Ability to work well within a team and manage multiple tasks simultaneously.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Resident Liaison Officer in Blackburn employer: Fortus Recruitment
Fortus Recruitment is an excellent employer for Fire Alarm Engineers, offering competitive rates and immediate starts on long-term social housing projects in Yeovil and surrounding areas. With a strong commitment to employee growth and a supportive work culture, you will have the opportunity to work independently while ensuring compliance with fire safety regulations, all within a company that values your skills and provides necessary resources like digs for convenience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment!
How to prepare for a job interview at Fortus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
