At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects and ensure smooth communication.
- Company: Join a leading recruitment agency in the repairs and maintenance industry.
- Benefits: Enjoy competitive salary, holiday allowance, and employee wellbeing support.
- Other info: Friendly team environment with training and development opportunities.
- Why this job: Make a real difference by helping residents and ensuring projects run smoothly.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 32000 - 32000 £ per year.
Salary: Up to £32k + package
Location: Guildford, Slough, Woking, South London
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the South London/Surrey area, covering a few areas. This role focuses on refurbishment projects and involves working in occupied properties and offices.
As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly.
Key Responsibilities- Act as the main point of contact for residents during works.
- Arrange appointments, property visits, and access requirements.
- Carry out resident visits and surveys where required.
- Keep residents updated on project progress and planned works.
- Work closely with site teams to ensure excellent customer service.
- Resolve queries and complaints professionally and efficiently.
- Maintain accurate records and update project trackers.
- Full UK driving licence and access to a vehicle.
- Excellent communication and customer service skills.
- Strong organisational and problem-solving abilities.
- Comfortable using Microsoft Office and IT systems.
- Ability to manage multiple priorities and work independently.
- Experience in housing, construction, repairs, or customer-facing roles is desirable.
- Competitive holiday allowance.
- Employee referral scheme.
- Training and development opportunities.
- Employee wellbeing support.
- Friendly and supportive team environment.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Resident Liaison Officer in Woking employer: Fortus Recruitment Group
Fortus Recruitment Group is an excellent employer, offering a supportive and friendly team environment that prioritises employee wellbeing and development. With competitive benefits, including a generous holiday allowance and training opportunities, this role as a Resident Liaison Officer in the vibrant South London/Surrey area provides a meaningful chance to make a difference in residents' lives while working on impactful refurbishment projects.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Woking
✨Tip Number 1
Get to know the company before your interview. Research their projects, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being a Resident Liaison Officer with them.
✨Tip Number 2
Practice your communication skills! As an RLO, you'll be the main point of contact for residents, so being clear and confident in your communication is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their projects or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Resident Liaison Officer in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and communication, as these are key for the Resident Liaison Officer role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves keeping residents informed. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident communications and resolving complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully tackled challenges in customer service or project management. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be working on. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
