At a Glance
- Tasks: Be the friendly voice for residents, handling repair requests and ensuring smooth communication.
- Company: Join a leading repairs and maintenance contractor with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, job security, and opportunities for growth in a supportive environment.
- Other info: Dynamic team atmosphere with plenty of chances to develop your skills.
- Why this job: Make a real difference in people's lives by helping them with their home repairs.
- Qualifications: Experience in customer service, especially in housing or maintenance, is a plus.
The predicted salary is between 25549 - 31227 £ per year.
Customer Service Agent - Repairs 26,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors.
We are currently working with a leading repairs and maintenance contractor that is looking to recruit a Customer Service Agent to join their busy team based in Leatherhead.
This is an excellent opportunity for an experienced customer service professional with a background in social housing, property services or repairs and maintenance.
You will be the first point of contact for residents, handling repair enquiries, booking appointments and providing updates, ensuring an excellent customer experience throughout the repairs process.
Key
Responsibilities: Act as the first point of contact for residents reporting repairs and maintenance issues.
Log repair requests accurately onto the internal repairs management system.
Handle incoming telephone calls, emails and customer enquiries professionally and efficiently.
Liaise with planners, supervisors and operatives to provide residents with updates on appointments and repair progress.
Book repair appointments and ensure residents are kept informed throughout the repair journey.
Resolve customer queries and complaints, escalating issues where ne...
Customer Service Agent in Surrey employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment Group!
How to prepare for a job interview at Fortus Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
