At a Glance
- Tasks: Be the go-to person for residents during maintenance works and ensure smooth communication.
- Company: Join a well-established contractor in the social housing sector.
- Benefits: Competitive salary up to £34,000 plus a great package.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in social housing and excellent communication skills are essential.
Location: Slough
Salary: Up to £34,000 + Package
Job Type: Permanent
Fortus Recruitment is a specialist recruitment agency within the repairs and maintenance sector. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to support planned maintenance works across the Slough area.
This is an excellent opportunity for a customer-focused individual with experience working within social housing and planned maintenance projects.
Key Responsibilities- Acting as the main point of contact for residents throughout planned maintenance works
- Booking appointments and coordinating access to occupied properties
- Keeping tenants informed before, during, and after works are completed
- Handling resident queries, concerns, and complaints professionally
- Carrying out pre and post-work property visits where required
- Working closely with site teams, operatives, and contractors to ensure smooth delivery of works
- Building positive relationships with tenants and maintaining high levels of customer satisfaction
- Maintaining accurate records, reports, and updates on internal systems
- Ensuring all communication is clear, timely, and professional
- Previous experience as a Resident Liaison Officer within social housing or planned maintenance works
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Confident managing resident expectations in occupied properties
- Good IT skills including Microsoft Office and internal systems
- Ability to work independently and as part of a team
- Full UK driving licence preferred
If you are interested in this position, please apply or contact Taylor Johnston at Fortus Recruitment for a confidential discussion.
Resident Liaison Officer in Slough employer: Fortus Recruitment Group
At Fortus Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and community engagement. As a Resident Liaison Officer in Slough, you will benefit from competitive salary packages, opportunities for professional growth, and the chance to make a meaningful impact in the lives of residents during planned maintenance projects. Join us to be part of a dedicated team that prioritises employee development and fosters positive relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and conflict resolution. We all know that being a Resident Liaison Officer means dealing with residents' concerns, so show off your skills in handling tricky situations!
✨Tip Number 3
Don’t forget to research the company you’re applying to! Understanding their values and recent projects can help you tailor your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Resident Liaison Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and planned maintenance, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description.
Showcase Your Customer Service Skills:Since this role is all about customer focus, make sure to highlight any relevant experience where you've successfully managed resident expectations or handled queries and complaints professionally.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like coordinating access to properties and handling resident queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is crucial. Prepare examples from your past experiences where you've successfully managed resident expectations or resolved complaints. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Your Organisational Abilities
Being organised is key in this role. Bring up specific instances where you've managed multiple tasks or projects simultaneously. You could mention how you kept accurate records or coordinated appointments, which will highlight your ability to handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to planned maintenance or how they support their Resident Liaison Officers. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
